Checker

Hyvee.io; Town of Wausau (WI); On-site; USD 17,000 - 21,000; Part time

Job summary

Hy-Vee is seeking a Checker to join its Grocery team. You will deliver prompt, friendly customer service in a fast-paced environment and assist shoppers with product location and loading items. You will operate the register, process transactions, and keep the area clean and well stocked.

The role requires strong customer service, attention to detail, and adherence to store policies and safety guidelines. This position offers opportunities to work with a dynamic team in a retail setting.

Qualifications

• Customer service orientation is essential.
• Ability to follow store policies for tobacco, liquor, and lottery.
• Strong communication and teamwork skills.

Responsibilities

• Provide prompt, efficient and friendly customer service.
• Greet customers and learn names when possible.
• Assist customers by guiding to products and loading items as needed.
• Operate cash register and process payments, issue receipts and coupons.
• Maintain store appearance, stock, shelves and shelf tags.
• Follow safety, sanitation and store policies.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Job description

Additional Considerations (if any):

-

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Checker

Department: Grocery

FLSA: Non-Exempt

General Function:

As a cashier you'll be part of a growing innovative brand that prides itself on providing best in class customer service. We are looking for helpful smiles who enjoy working in a fast paced, customer focused environment.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of GM, Perishables, and Store Operations; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities :

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: escorting them to the products they're looking for

securing products that are out of reach

loading or unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Operates cash register accurately and scans product, (where applicable).

Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.

Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.

Answers customer questions and concerns and follows-up with appropriate personnel.

Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.

Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.

Required to know value, look-up numbers, department numbers, and features of items for which money is received.

Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested.

Perceives immediate surroundings for customer needs and problems for store safety and security.

Communicates clearly and distinctly on the intercom or telephone system.

Reviews weekly store ad to note price changes and sale items.

Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.

Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable).

May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.

Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

Assists store management as required (i.e., store displays, decorations for special promotion/events).

Knows code dates on perishable items and can explain to customers.

Changes register tape and ribbons as necessary.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Education and Experience:

No education or experience requirements.

Physical Requirements:

Must be physically able to exert up to