CHB Coordinator

Mohawk Global Logistics Corp; Town of Cheektowaga (NY); Presencial; USD 55 000 - 60 000; Tempo integral

Resumo da oferta

Mohawk Global Logistics Corp. in the United States seeks a CHB Coordinator to support the brokerage team by accurately processing customs entries for assigned accounts and communicating with clients and CBP to ensure smooth daily operations.

Under guidance from a CHB Team Lead, you will develop proficiency in entry processing, documentation review, and regulatory compliance, with KPIs guiding progress toward independent account management.

Qualificações

• Experience in processing customs entries and communicating with clients.
• Understanding of regulatory standards and CBP requirements.
• Ability to maintain accurate shipment records and handle inquiries.

Responsabilidades

• Serve as the primary contact for assigned accounts with timely updates.
• Process customs entries accurately and on time per client requirements.
• Review shipment documentation, including invoices and packing lists.
• Ensure compliance with CBP regulations and internal SOPs.
• Collaborate with internal teams to support brokerage operations.

Conhecimentos

Entry processing

Client communication

Customer service

Regulatory compliance

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $55,000.00 To $60,000.00 Annually

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Who We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here .

We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our greatest assets, our people, have to say about us here:Mohawk Global - A Great Place to Work!

POSITION SUMMARY:

The CHB Coordinator is a developing individual contributor responsible for accurately processing customs entries on assigned accounts and communicating with clients and CBP to support the brokerage team’s daily operations while actively building the skills needed to progress toward independent account management. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success.

DUTIES & RESPONSIBILITIES:

• Serve as a primary point of contact for assigned accounts, providing timely updates and responsive customer support.
• Build effective working relationships with clients through professional communication and service.
• Address routine client inquiries and escal…
• Support client satisfaction through accurate execution and proactive communication.
• Process customs entries accurately and timely in accordance with client requirements and regulatory standards.
• Review and validate shipment documentation, including invoices, packing lists, and supporting customs documentation.
• Ensure compliance with CBP regulations, customer SOPs, and internal procedures.
• Maintain accurate shipment records and support operational workflow efficiency.
• Investigate and resolve routine entry processing issues, documentation discrepancies, and shipment-related concerns.
• Collaborate with internal teams and