Chase Travel - UCF Career Fair - October 28, 2026

JPMorganChase; Heathrow (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Chase Travel is a luxury travel division offering Cruises, tours, and customized itineraries. You will understand client needs, research destinations, and book seamless travel solutions with white-glove service.

You will manage bookings, post-booking requests, and payments while maintaining high customer satisfaction and loyalty to Chase Travel. Strong communication, problem-solving, and collaboration are essential to succeed in this role.

Qualifications

• Minimum of 2 years as Travel Advisor/Agent/Consultant or similar role.
• Experience managing bookings with focus on accuracy and compliance.
• Knowledge of hospitality or luxury travel expectations and products.
• Exceptional phone, written, and consultative communication with white-glove service.
• Strong organizational skills, attention to detail, and ability to manage multiple needs.
• Demonstrated problem-solving, adaptability, and customer-first mindset.
• Ability to work independently and with teams; willingness to learn continuously.

Responsibilities

• Research, design, and book cruises, tours, packages, and customized programs.
• Consult with customers on destinations, experiences, transportation, dates, and accommodations.
• Manage bookings and post-booking activities, add-ons, and payments.
• Provide accurate information using Chase Travel tools and processes.
• Build lasting relationships through personalized service and reliable follow-through.
• Coordinate with teams and suppliers to deliver integrated travel experiences.
• Stay current on travel trends to strengthen recommendations and confidence.

Skills

Travel Advisory

Customer Service

Communication

Active Listening

Problem Solving

Team Collaboration

Tools

GDS

Job description

Job Description

Chase Travel is growing—join a team where your expertise and personalized service help customers plan trips they'll remember.

Job Description

Chase Travel is growing—join a team where your expertise and personalized service help customers plan trips they'll remember.

As a Travel Advisor in Chase Travel supporting luxury, cruise, and tour travel, you will work with customers to understand their needs and preferences, research and book travel solutions, manage booking and post-booking requests, and coordinate the details that bring each journey together. You will combine destination and travel/hospitality product expertise with active listening, problem-solving, and white-glove service to strengthen customer engagement, satisfaction, and loyalty to Chase Travel.

Job Responsibilities

• Research, design, and book cruises, tours, travel packages, and customized travel programs, creating seamless end-to-end itineraries.
• Consult with customers to understand their needs and preferences and advise on destinations, experiences, transportation, travel dates, accommodations, costs, benefits, and available travel products.
• Manage booking and post-booking activities, including product offers, pre-check requirements, travel add-ons, special accommodations, ground transportation, flights, reservations, and payment collection.
• Provide accurate and comprehensive information using the appropriate Chase Travel tools, platforms, and service methods.
• Build lasting customer relationships by delivering personalized, high-touch service, demonstrating empathy and active listening, and consistently following through on commitments.
• Coordinate with team members, colleagues, suppliers, and support groups to resolve customer needs and deliver an integrated travel experience.
• Stay current on travel trends, destinations, and products to strengthen recommendations and customer confidence.
• Maintain complete and accurate documentation of customer interactions and data in required systems and tools.
• Meet service-level agreements, deadlines, team metrics, and key performance indicators, including customer experience, booking conversion, service quality, and other applicable measures.
• Identify opportunities to maximize customer value and bookings through service while maintaining quality and compliance.
• Contribute to Chase Travel's reputation as a leader in travel by delivering exceptional service and supporting a collaborative, growth-oriented team environment.

Required Qualifications, Capabilities, And Skills

• Minimum of 2 years of experience as a Travel Advisor, Travel Agent, Travel Consultant, or in a comparable travel/hospitality-industry role.
• Experience managing booking and post-booking processes with a strong focus on quality, accuracy, and compliance.
• Knowledge of hospitality industry and/or luxury travel, cruises, tours, destinations, travel products, and the expectations of discerning customers.
• Exceptional phone, written, consultative service, communication, and active listening skills, with a focus on white-glove service.
• Strong organizational and time-management skills, keen attention to detail, and the ability to prioritize and manage multiple complex customer needs.
• Demonstrated problem-solving ability, adaptability, curiosity, and a customer-first mindset.
• Ability to work independently and collaboratively, build effective relationships, and coordinate across teams and support groups.
• Commitment to continuous learning, including e-learning and instructor-led training, with a growth mindset and willingness to lead through change.
• Ability to demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, and Exceptional.
• Receptive to feedback and committed to continuous professional development.

Preferred Qualifications, Capabilities, And Skills

• Minimum of 5 years of experience as a Hospitality Industry Professional, Travel Advisor, Travel Agent, or Travel Consultant, particularly within luxury travel.
• Intermediate to advanced knowledge of or proficiency with a Global Distribution System (GDS).

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.