Chase Auto Product Manager, Vice President

Aumni; Columbus (OH); Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

Chase Auto is seeking a Product Manager to lead the end-to-end lifecycle, acting as the voice of the customer and delivering profitable, scalable products. You will guide launches, gather feedback, and ensure exceptional client experiences, partnering with cross-functional teams to drive innovation and value.

In this role, you will own feature identification for drivers of customer experiences, work with stakeholders and vendors, and align with policy and compliance while focusing on scalability

Qualifications

• Energetic self-starter with ability to drive delivery of the strategic vision.
• Strong stakeholder management and ability to execute in a strong matrix organization.
• Excellent communication capabilities to diverse stakeholders including senior leadership and vendors.
• Demonstrated experience leading customer-facing product initiatives with strategy and roadmaps.
• Proven ability to influence and resolve issues to ensure timely delivery.
• Understanding of customer analytics, agile methodologies, and product operating models.

Responsabilités

• Guide product discovery and data-informed decisions.
• Lead end-to-end lifecycle from research to launch.
• Provide visibility to senior leaders across Auto ecosystem.
• Identify opportunities for improvement, efficiency, scalability, and standardization.
• Apply systems thinking to articulate end-to-end solutions.
• Coordinate with stakeholders, partners, and vendors.
• Conduct walks-through and training sessions for stakeholders.
• Support policy, procedures and compliance within Chase.

Connaissances

Energetic self-starter

Stakeholder management

Excellent communication

Product strategy

Agile methodologies

Matrix collaboration

Cross-functional leadership

Formation

Bachelor's or master's degree

Outils

JIRA

Confluence

Description du poste

The Chase Auto Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of the product, technology and experience (PTX). You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chase Auto, you will innovate new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Chase Auto Product team is seeking a Product Manager who will dive head-first into creating innovative solutions focused on supporting Auto stakeholders. This role will own the identification and delivery of features and experiences to drive our efforts to expand and modernize customer, OEMs and dealer experiences. If you have proven experience launching successful products in dynamic, consumer-facing companies, passion for improving people's lives, the ability to craft and deliver creative solutions to challenging (but exciting) customer problems, then we are looking for you!

Job responsibilities

• Drive value for our customers by guiding successful product discovery utilizing the right techniques and make informed decisions based on data.
• Lead successfully multiple simultaneous complex strategic product initiatives and own the end-to-end product lifecycle from the customer research, discovery, delivery to product launch and monitoring post launch performance of the product for continuous improvements.
• Provide visibility opportunities across product and business eco system senior leaders throughout Auto
• Identify opportunities for product improvement and differentiation, efficiency and standardization, scalability, and drive process improvements.
• Leverage systems thinking to articulate end-to-end solution to stakeholders
• Find synergies across various stakeholders, partners and vendors within the solution eco system
• Conduct walk-through and training sessions to update stakeholders and user groups, third party vendors and all stakeholders in product eco system
• Support and govern adherence to Chase policy, procedures and compliance framework

Required qualifications, capabilities, and skills

• Energetic self-starter with ability to drive delivery of the strategic vision with demonstrated effectiveness leading and problem solving across a multi-disciplinary team
• Strong stakeholder management skills, must be organized and able to execute in a strong matrix organization; plan and break down into achievable deliverables
• Excellent communication capabilities, clearly and succinctly message with appropriate level of detail to various stakeholders such as cross-functional teams, senior leadership, and vendors
• Demonstrated experience in leading customer facing product initiatives, including development of the product strategy, roadmaps and initiatives
• Proven track record of influencing and effectively resolving issues and conflicts to ensure timely delivery
• Understanding of customer experience analytics, agile methodologies (toolset such as JIRA, Confluence etc.) and product operating models
• Proven experience working in a highly matrix organizations with ability to collaborate effectively across a broad set of areas

Preferred qualifications, capabilities, and skills

• Demonstrated experience in a product manager role
• Strong understanding of business processes, systems, and modern technology stack
• Knowledge of AI application in product construct and proven ability to automate stories, acceptance testing to support efficiencies
• Bachelor's or master's degree

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Innovate new product offerings and leads the end-to-end product life cycle