Charge Entry Manager

Zotec Partners; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Zotec Partners is seeking an experienced Billing Manager to oversee daily charge entry operations, invoicing accuracy, and client billing processes. You’ll coach and develop Client Bill Associates, monitor SLA performance, and drive process improvements in a fast-paced healthcare revenue cycle environment.

Join a collaborative team that values integrity, clear communication, and strong client relationships, with opportunities to shape onboarding and billing integration for new clients.

Qualifications

• Management experience in a healthcare billing or revenue cycle setting.
• Excellent written and verbal communication skills.
• Ability to coach and develop staff and manage workflows.

Responsibilities

• Oversee daily charge entry operations, ensuring accuracy and timely submission.
• Manage and develop Client Bill Associates through coaching and feedback.
• Monitor workloads, queues, and SLA performance to meet deadlines.
• Ensure accurate client invoicing in line with contracts and standards.
• Resolve complex billing issues with clear client communication.
• Collaborate with Accounting, Implementation, and Client Success to improve processes.
• Maintain strong client relationships through calls and service delivery.
• Oversee client portal usage and ensure team/client proficiency.
• Analyze trends and performance metrics; prepare reports and improvements.
• Support onboarding and ensure smooth billing integration for new clients.

Skills

Healthcare billing

Client communication

Team management

Analytical skills

Education

High school diploma

Job description

At Zotec Partners, our People make it happen.

Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work.

Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers.

What you’ll do:

• Oversee daily charge entry operations, ensuring accuracy, efficiency, and timely claim submission
• Manage and develop Client Bill Associates through coaching, training, and performance feedback
• Monitor workloads, work queues, and SLA performance to maintain balance and meet deadlines
• Ensure accurate and timely client invoicing in accordance with contracts, policies, and quality standards
• Review and resolve complex or escalated billing issues, ensuring clear client communication
• Collaborate with internal teams (Accounting, Implementation, Client Success) to resolve issues and improve processes
• Maintain strong client relationships through calls, escalations, and consistent service delivery
• Oversee client portal usage, ensuring team and client proficiency
• Analyze trends, risks, and performance metrics; prepare reports and recommend process improvements
• Support new client onboarding and ensure smooth billing integration

What you’ll bring to Zotec:

• Management experience in a healthcare billing or revenue cycle setting required
• High school diploma or equivalent
• Superior judgment, negotiation, and decision-making skills
• Strong ethics and a high level of personal and professional integrity
• Ability to effectively communicate with all levels in the organization
• Excellent written communications and organizational skills
• Exceptional verbal communication and interpersonal skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience analyzing necessary claim filing components and understanding trends
• Analytical skills and ability to work in a strategic role with the executive team
• Ability to manage day to day employee interactions and workflow

At Zotec, our purpose is to make healthcare work better for everyone. We value trust, excellence, and care in how we work with our clients and each other. You’ll have the opportunity to take ownership of your work, contribute ideas, and learn from experienced colleagues who want you to succeed. If that sounds like the kind of team you’d like to join, we’d like to talk with you.

Learn more about our organization, by visiting us at www.zotecpartners.com

E-Verify and Equal Opportunity Employer