Channel Program Operations Lead

Motorola Solutions; Illinois; Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Channel Program Operations Lead to architect and optimize our North American channel ecosystem. You will own programs end-to-end, identify friction, and design scalable solutions, working with senior leadership to ensure Go-To-Market initiatives are efficient and data-driven.

You will collaborate across Sales, Channel, and Operations, owning project timelines and delivering measurable ROI.

Qualifications

• Minimum five years experience in channel operations, sales operations, marketing operations or sales management.
• Proven track record of improving or scaling business processes.
• Experience in a role requiring high levels of cross-functional influence and leadership.
• Expert-level proficiency in Excel/Google Sheets.

Responsibilities

• Identify operational gaps in the channel program and design scalable solutions.
• Partner with Sales leadership and senior leaders to drive data-driven GTM efforts.
• Focus on user experience of programs and streamline how partners do business with us.
• Proactively communicate status, blockers and proposed workarounds to stakeholders.

Skills

Excel/Google Sheets

VLOOKUP

Index/Match

Pivot Tables

Cross-functional collaboration

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

This role is situated within the VS&A North America Channel Strategy and Programs Team, which drives the core programs and strategic initiatives powering our partner ecosystem. As a key support pillar, this role focuses on advancing revenue-generating channel initiatives, monitoring overall partner lifecycle health, and managing partner loyalty programs. Additionally, the team is responsible for the end-to-end operationalization of Channel Programs and delivering seamless, strategic operational support to scale our North American channel operations.

Job Description

As the Channel Program Operations Lead, you are the architect and guardian of our channel ecosystem. This role is designed for a high-initiative tactical problem solver who thrives on finding friction in a system and fixing it. You won't just be managing a list of programs; you will be identifying operational gaps, designing scalable solutions, and working directly with leadership to ensure our Go-To-Market (GTM) efforts are seamless and data-driven. Success in this role means obsessing over the "user experience" of our programs - constantly asking, "How do we make ourselves easier to do business with?" for our partners and our internal stakeholders alike.

Who You Are

A Natural Self-Starter: You are energized by ambiguity. You take full ownership of projects, demonstrate unwavering commitment to operational excellence. You don't need a manual; you prefer to write the manual.

Inquisitive & Analytical: You are the person who asks "How does this scale?" and "What happens if we change this variable?" You look beyond the surface of a problem, applying rigorous critical thinking to break down complex issues and dive into data to inform decisions.

Strategically Minded: You possess strong business acumen and understand that operations is the backbone of strategy. You can communicate complex process changes to leadership by focusing on business impact and ROI, and are comfortable engaging with external partners and senior leaders at a professional level. Crucially, you are proactive in your communication, ensuring stakeholders are never left wondering about the status of a project.

Unwavering Reliability: You demonstrate a high commitment to deadlines and transparency. If a roadblock arises, you communicate it early with a proposed workaround rather than letting the deadline pass.

Bias for Action: You don't just flag issues; you propose the fix. You approach challenges by presenting a drafted framework or a "straw man" solution, moving conversations quickly from problem identification to execution.

Trusted Partner: You are adept at building and earning the confidence and trust of cross-functional partners, particularly Sales leadership, through reliable execution and transparent communication.

Qualifications

• Minimum five years experience in channel operations, sales operations, marketing operations or sales management.
• Proven track record of improving or scaling business processes.
• Experience in a role requiring high levels of cross-functional influence and leadership.
• Expert-level proficiency in Excel/Google Sheets.
• Comfortable with complex formulas (VLOOKUP, Index/Match, Pivot Tables)
• Proven ability to reconcile large, messy datasets manually when necessary.

Target Base Salary Range

Target Base Salary Range: $85,000 - $95,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Minimum five years experience in channel operations, sales operations, marketing operations or sales management.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Travel Requirements

• Over 50%
• Relocation Provided None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.