Channel Director, North America

FacilityOS; Annapolis (MD); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health coverage

Hybrid work environment

Advancement opportunities

Catered events and snacks

Birthday and life celebrations

Two annual parties

Job summary

FacilityOS is seeking a Channel Director to own and grow a defined set of enterprise BPO/FM partner relationships in North America, with warm pipeline from day one and ramp support from channel leadership.

You will drive partner-sourced and partner-influenced pipeline, educate partner sales teams, manage CRM-based deal registration, coordinate with services, and expand whitespace across accounts while traveling to partner locations and events as needed.

Qualifications

• 7+ years in channel sales, partner management, or BPO/reseller sales motion.
• Track record of carrying and hitting quota in partner-sold or complex enterprise sales.
• Experience navigating large global organizations through multi-site deals.
• Comfort operating in a growing program with evolving tools and processes.
• Strong relationship-building and consultative selling skills; SPICED familiarity is a plus.
• CRM proficiency with Salesforce or similar.

Responsibilities

• Own and grow relationships with a defined set of partner accounts, serving as primary FacilityOS contact.
• Drive partner-sourced and partner-influenced pipeline to close using SPICED methodology.
• Develop whitespace within assigned partners and pursue new relationships as directed.
• Educate and enable partner sales teams on FacilityOS value proposition with playbooks and training.
• Manage pipeline and forecast using CRM deal registration and avoid conflict with direct sales.
• Coordinate with Professional Services and Solutions Engineering for multi-site deals and handoffs.
• Feed partner input back into program design as the channel matures.
• Represent FacilityOS at partner events and QBRs to build relationships.

Skills

Channel sales

Partner management

BPO/FM sales

Enterprise SaaS

Quota achievement

CRM proficiency

Tools

Salesforce

Job description

About FacilityOS

FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

Our North America channel team partners with global BPO and IFM organizations who deliver FacilityOS as part of the operational services they provide to their own enterprise customers. We operate as a subcontractor to our partners, not a co-seller: their staff are the daily users of our platform, and our post-sale motion mirrors our direct business. Our channel strategy favors deep relationships with a select group of global partners over a broad, underserved partner base.

About The Role

FacilityOS is growing its North America BPO/FM channel team. As a Channel Director, you'll take ownership of a share of our existing partner relationships — with warm relationships and active pipeline from day one — plus new whitespace to develop. You'll receive hands-on support from channel leadership through your ramp. You'll join as we continue to invest in program infrastructure, including deal registration, partner tiers, and enablement materials, so this role suits someone who can sell productively while systems continue to mature around them.

What You'll Do

• Own and grow relationships with a defined set of enterprise BPO/FM partners, serving as the primary FacilityOS point of contact at both working and senior-relationship levels.
• Drive partner-sourced and partner-influenced pipeline to close, applying FacilityOS's SPICED sales methodology.
• Develop new whitespace within assigned partner accounts, and pursue new partner relationships as directed by channel leadership.
• Educate and enable partner sales teams on FacilityOS's value proposition, using established playbooks and training materials.
• Manage pipeline and forecast accurately using CRM-based deal registration, and follow account delineation rules to avoid conflict with the direct sales organization.
• Coordinate with Professional Services and Solutions Engineering to scope multi-site, partner-sourced deals and ensure a smooth handoff to delivery.
• Feed partner input back into program design as the channel program continues to mature.
• Represent FacilityOS at partner events, quarterly business reviews, and other relationship-building activities.

What You'll Need

• 7+ years in channel sales, partner management, or a BPO/reseller/VAR sales motion, ideally in B2B SaaS or a related enterprise technology category.
• A track record of carrying and hitting quota in a partner-sold or complex enterprise sales motion.
• Experience navigating large, global organizations (FM/BPO providers, systems integrators, or similar) through multi-stakeholder, multi-site deals.
• Comfort operating in a growing program — as deal registration, playbooks, and a partner portal continue to be built out — and the resourcefulness to sell productively anyway.
• Strong relationship-building and consultative selling skills; experience with SPICED or a comparable sales methodology is a plus.
• Salesforce or comparable CRM proficiency.
• Willingness to travel to partner locations and events as needed.

What Success Looks Like

• Ramped on your assigned share of the partner book, maintaining continuity with existing relationships during the transition.
• Active, qualified pipeline built in your assigned whitespace accounts.
• Adoption of new deal registration and program tools as they're introduced.
• Meaningful progress toward your assigned new-business quota.

Why work at FacilityOS?

We Work Hard And Play Hard And We Do Both With Passion And Respect For One Another. Our Company Promotes a Fast-paced, Fun, Friendly, And Highly Collaborative Work Environment That Provides

• Comprehensive health coverage
• A Hybrid work environment
• Opportunity for advancement and growth
• Catered Events, Snacks, Drinks – You won’t go Hungry!
• Birthday and Life Celebrations
• Two annual parties in a year

FacilityOS Commitment

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FacilityOS will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.

Please note that all candidates must be legally eligible to work in the location in which you applied.

Background and Reference Checks

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications. These tools assist the recruitment team but do not replace human judgment. All advancement and hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us or click here.

FacilityOS thanks all candidates for their interest, however only those selected to continue in the process will be contacted.