Channel Account Manager, HVAC (Charlotte, NC)

Palmetto; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

Retirement plans

Job summary

Palmetto is hiring a Channel Account Manager (HVAC, Heat Pump, and Home Electrification) based in Charlotte, NC. You will onboard contractor partners, train their sales teams, and support in-home sales adoption of our Comfort program.

In the early stage, focus will be on partner recruitment and relationship building, then shift toward ongoing enablement and field support. The role requires 3+ years in residential in-home sales and 2+ years in partner-facing roles, with travel up to 75%

Qualifications

• 3+ years of experience in residential in-home sales (HVAC, plumbing, electrical, generators, roofing, or similar).
• 2+ years in a partner-facing or field enablement role (Sales Trainer, Territory Manager, Manufacturer Rep, etc.).
• Demonstrated ability to train and coach salespeople in person and virtually.
• Experience working with or for contractor businesses in the home services industry.
• Strong presentation, relationship-building, and problem-solving skills.
• Willingness to travel up to 75% regionally.
• HVAC experience is a plus.

Responsibilities

• Identify, recruit, and onboard new partners based on Palmetto Comfort objectives.
• Serve as the primary contact for assigned contractor partners across residential home services trades.
• Collaborate with external Sales and General Managers to drive alignment and adoption at leadership level.
• Lead on-site and virtual trainings for sales reps on positioning, presenting, and closing the Comfort program in the home.
• Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
• Monitor activity, adoption rates, and engagement metrics; address friction points.
• Partner with internal teams to refine tools, resources, and partner support processes.
• Gather field feedback to inform platform improvements and enablement content.

Skills

Residential sales

Partner enablement

Training & coaching

Field travel

Job description

Company Description

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Company Description

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.

Department Description

Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption.

Location

This position will be based in Charlotte, NC

Reporting

This position will report to the Director, Channel Sales

Summary of Role

The Channel Account Manager (HVAC, Heat Pump, and Home Electrification) is a partner-facing role focused on helping home service contractors adopt and scale Palmetto’s Comfort program. You will be responsible for onboarding contractor partners, training their sales teams, and supporting successful in-home sales adoption.

In the early stage, this role will focus heavily on top of funnel partner relationship building and recruitment of new partners. Over time, the role will become more focused on partner support and enablement, and is ideal for someone who has experience in residential in-home sales and understands how homeowners make decisions around major home upgrades. You should be confident leading live sales trainings, coaching front-line sales professionals, and providing ongoing field support.

Strategic & Tactical

• Identify, recruit, and onboard new partners based on Palmetto Comfort business objectives.
• Serve as the primary point of contact for assigned contractor partners across residential home services trades.
• Collaborate with external Sales and General Managers to drive alignment and adoption at the leadership level.
• Lead on-site and virtual trainings for sales reps on how to position, present, and close the Comfort program in the home.
• Support sales teams through ride-alongs, objection handling, and in-home pitch coaching.
• Monitor activity, adoption rates, and engagement metrics; proactively address friction points.
• Partner with internal teams to refine tools, resources, and partner support processes.
• Gather field-level feedback to inform platform improvements and partner enablement content.
• Ensure a high level of professionalism and partner satisfaction across every touchpoint.

Qualifications

• 3+ years of experience in residential in-home sales (HVAC, plumbing, electrical, generators, roofing, or similar)
• 2+ years of experience in a partner-facing or field enablement role (Sales Trainer, Territory Manager, Manufacturer Rep, etc.)
• Demonstrated ability to train and coach salespeople in person and virtually
• Experience working with or for contractor businesses in the home services industry
• Strong presentation, relationship-building, and problem-solving skills
• Willingness to travel up to 75% regionally
• HVAC experience is a plus

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy