Job Description
The Change Manager is responsible for driving successful adoption of strategic, organizational, process, and technology changes across the commercial business. This role partners closely with senior leaders, program teams, and impacted stakeholders to ensure changes are well understood, effectively implemented, and sustained over time.
The Change Manager brings structure, clarity, and empathy to complex change environments—balancing rigor in change planning with strong stakeholder engagement to minimize disruption and accelerate business outcomes.
Key Responsibilities
Change Strategy & Planning
- Complete thorough stakeholder analysis for change initiatives
- Assess change impact across people, processes, systems, and culture
- Define change scope, readiness, risks, and success measures
- Develop and execute comprehensive change management strategies aligned to business objectives and program goals
- Integrate change milestones and plans with overall program/project plans and milestones
Stakeholder & Leadership Engagement
- Lead alignment with senior stakeholders and project sponsors to define change success metrics and actively communicate metrics throughout the change lifecycle.
- Identify and manage key stakeholder groups across global, regional, and functional teams
- Partner with leaders to clarify change rationale, desired behaviors, and expectations
- Equip leaders and managers with tools to role‑model and reinforce change
- Cultivate strong partnerships with change sponsors to ensure active advocacy of change and adoption of benefits.
- Act as a trusted advisor to program and functional leadership on change risks and mitigation
Communication & Enablement
- Design and execute targeted communication strategies tailored to different audiences
- Architect case for change for change initiatives, aligned to strategic priorities and overall change portfolio, including compelling messaging that explains the why, what, and what’s changing for me
- Coordinate closely with Communications and Enablement teams to ensure consistency and timing
- Support development of training, job aids, and adoption tools as needed
Adoption, Readiness & Reinforcement
- Conduct change readiness assessments and track adoption metrics
- Identify potential resistance to change and develop change management strategies to proactively mitigate resistance and promote adoption
- Implement reinforcement strategies to embed new ways of working
- Monitor post‑implementation outcomes and recommend corrective actions
Governance & Continuous Improvement
- Apply structured change methodologies and best practices
- Maintain change artifacts (impact assessments, stakeholder maps, communication plans)
- Capture lessons learned and continuously improve change capability across the organization
- Promote awareness and adoption of change management practices by educating stakeholders on its value, principles, and organizational impact, fostering a culture of change capability
Required Qualifications
- Bachelor’s degree in Business, HR, Organizational Development, Psychology, or related field (or equivalent experience)
- Proven experience leading change management for complex initiatives (e.g., transformation, technology, operating‑model change)
- Strong understanding of change management principles, tools, and methodologies
- Experience working in matrixed, global organizations
- Excellent communication, facilitation, and stakeholder‑management skills
- Ability to navigate ambiguity and influence without authority
Preferred Qualifications
- Change management certification (e.g., Prosci, ACMP, or equivalent)
- 5‑8 years experience supporting large‑scale commercial transformation or technology implementations (e.g., CRM, ERP, HRIS)
- Background in Transformation, PMO, Commercial or Strategy functions
- Data‑driven mindset with experience measuring adoption and change effectiveness
Key Competencies
- Strategic thinking with practical execution mindset
- Strong business acumen and systems thinking
- High emotional intelligence and resilience
- Structured problem solving and risk management
- Collaborative, consultative leadership style
Benefits
Market‑competitive base salary range: 83,700.00 – 100,000.00 USD. Actual salaries vary depending on experience, qualifications, skills, and location.
This role is eligible for a sales‑based incentive or performance‑based bonus.
- Flexible working environment
- Comprehensive health insurance
- Industry‑leading parental leave
- Life insurance
- Education support
- Volunteer time off
- LinkedIn Learning
- Employee Assistance Program (EAP)
NIQ is an equal‑opportunity employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.