Change Manager

Us Bank; Knoxville (TN); Hybrid; USD 82,000 - 96,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a seasoned professional to join the Execution and Enablement (EE) team within Operations. You will drive cross‑functional strategic initiatives, manage complex programs, and partner with senior leaders to deliver measurable benefits across the bank.

You will guide ideation through delivery, uphold EE standards, and foster executive relationships while contributing to strategic thinking and execution across Ops.

Qualifications

• Bachelor's degree or equivalent work experience.
• Three to five years of experience in project management activities.
• Thorough knowledge of assigned business line or functional area.
• Demonstrated management and leadership skills.
• Strong organizational and analytical skills.
• Advanced knowledge of project management.
• Ability to identify and resolve exceptions and to analyze data.
• Excellent verbal and written communication skills.

Responsibilities

• Help execute initiatives in support of U.S. Bank Operations' strategy.
• Lead each initiative through ideation, scoping, funding (CapEx and OpEx), execution, and benefit delivery.
• Design, execute, and deliver on initiatives.
• Utilize and propagate the EE standards for developing deliverables, managing projects, reporting progress, and managing risks and issues.
• Create relevant reporting to fulfill stakeholder needs.
• Provide governance for the initiatives.
• Develop trusted relationships with senior leaders, and key business partners.
• Support financial management of the initiatives.
• Contribute thought leadership to the broader EE team on the industry, U.S. Bank businesses, banking financials, strong consulting practices, analytics, etc.
• Support shaping the vision, brand, strategy, and execution of the EE function itself.

Skills

Project management

Stakeholder management

Analytical skills

Verbal & written communication

Leadership

Education

Bachelor's degree

Equivalent work experience

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

The Execution and Enablement (EE) team for U.S. Bank Operations is broadly responsible for designing and delivering on strategic initiatives that improve our efficiency and effectiveness - expenses, risk, customer and employee experience, operational / productivity / quality metrics. Our work ranges from identifyingand solving highly strategic complex problems within a few weeks to leading large multi-year projects with stakeholders across the bank.

As a member of the EE team, you will work in a highly collaborative fashion with a large cross section of stakeholders, partnersand other EE leaders and colleagues. You will become a trusted advisor to the EE leadership team and business partners across Operations. Reporting to a Portfolio Leader, you will manageand deliver strategic initiatives for U.S. Bank's Operations. These complex initiatives usually span business areas and stakeholders not only across Operations, but also across the bank.

• Help execute initiatives in support of U.S. Bank Operations' strategy
• Lead each initiative through ideation, scoping, funding (CapExand OpEx), execution, and benefit delivery
• Design, execute, and deliver on initiatives
• Utilize and propagate the EE standards for developing deliverables, managing projects, reporting progress,and managing risks and issues
• Create relevant reporting to fulfillstakeholder needs
• Provide governance for theinitiatives
• Develop trusted relationships with senior leaders, and key business partners
• Support financial managementof the initiatives
• Contribute thought leadership to the broader EE team on the industry, U.S. Bank businesses, banking financials, strong consulting practices, analytics, etc.
• Support shaping the vision, brand, strategy, and execution of the EE function itself

You will bring an eagerness to expand your knowledge base of banking and embrace challenges to support critical changes and accelerate execution. You will inspire others, build strong relationships, and display high energy and resilience in ambiguous and fast-paced contexts. You welcome the opportunity to learn new systems and skillsets and develop executivepresence.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities

Preferred Skills/Experience

• Thorough knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $81,600.00 - $96,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.