Change Manager

The University of North Florida Board of Trustees; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

The University of North Florida Board of Trustees seeks a Change Manager to partner with the Project Management Office to initiate organizational change across campus. You will coach supervisors, advise campus leadership, and develop plans to address resistance while ensuring adoption of new products and processes originating in ITS.

Responsibilities include applying change management methodologies, delivering strategic communications, evaluating impact, and supporting training development.

Qualifications

• Requires Master's degree with 1+ years or Bachelor's degree with 3+ years of relevant experience.
• Experience collaborating across divisions to drive campus change initiatives.
• Ability to coach supervisors and engage leadership in change adoption.

Responsibilities

• Lead change management initiatives using industry-standard methodologies.
• Design and deliver strategic communications for diverse audiences.
• Develop change management plans and stakeholder analyses.
• Assess readiness, identify risks, and monitor adoption across programs.
• Support training planning, documentation, and delivery.
• Engage with IT Change Advisory Board (CAB).
• Integrate change activities into project plans and timelines.

Skills

Change management

Stakeholder engagement

Strategic communications

Training coordination

Education

Master's degree

Bachelor's degree

Tools

MS Office

Job description

Department

Strategic Communications & Initiatives

Compensation

$70,000.00 to Negotiable Annual

General Description / Primary Purpose

The Change Manager collaborates with the Project Management Office to initiate change management activities and awareness across campus, focusing on new products and processes originating in ITS. The position partners with departments to facilitate successful adoption of change, ensuring stakeholders are engaged and supported throughout the transition. This includes coaching supervisors on change initiatives, consulting with campus leadership to establish actionable strategies, and developing plans to address resistance to required change.

Job Functions

• Apply industry-standard change management methodologies, tools, and best practices to lead successful change initiatives.
• Design and deliver strategic communications and engagement that promote understanding and adoption of change among diverse audiences through written, verbal, and presentation formats.
• Manage the execution of fit-for-purpose change management strategies and plans.
• Evaluate the impact of proposed changes by conducting impact analyses, assessing organizational readiness, and identifying key stakeholders.
• Support training planning, documentation, and delivery.
• Serve a primary role on the IT Change Advisory Board (CAB)
• Identify risks, resistance, and mitigation strategies for change initiatives.
• Develop and maintain change management plans and supporting materials.
• Engage stakeholders, project teams, and leadership to support change adoption.
• Integrate change management activities into project plans and implementation.
• Assess organizational readiness, monitor adoption, and track issues.

Marginal Functions

• Coordinate cross-functional efforts and support enterprise-wide change management.
• During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.

Required Qualifications

Master's and 1+ years of relevant experience or Bachelor's degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Departmental Requirements

• A proven track record of successful work in a team environment is vital. This ideal candidate must demonstrate a willingness to collaborate across divisional offices to deliver high-impact engagements for campus constituents.
• The candidate must remain engaged in leading change management initiatives, even when confronted with stakeholder resistance.
• Ability to work independently and collaborate with an active role as part of a team.
• Demonstrate attention to detail and quality of work product.
• Build and sustain professional relationships.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.