Change Manager

U.S. Bank; Cupertino (CA); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare

401(k) retirement plan

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Change Manager with service management and change management process experience to contribute toward the success of our technology initiatives.

You will oversee the change management process, coordinate planning and implement end-to-end large-scale application changes across the organization. The role requires ITIL Service Management Foundation certification and at least 5 years of experience, with a strong focus on risk assessment, stakeholder communication, and

Qualifications

• Bachelor's degree or equivalent work experience is required.
• ITIL Service Management Foundation certification is required.
• At least 5 years experience with processes, practices and tools for effectively managing changes to the production or live services environment.

Responsibilities

• Oversee the implementation, integration, effectiveness, and adherence to the change management process.
• Assess the impact, cost benefit and risk of proposed changes.
• Coordinate the change planning and implementation process.
• Manage implementation of end-to-end large scale application changes.
• Maintain continuous communications with stakeholders, IT, and business teams.

Skills

Change management

Service management

Stakeholder communication

IT governance

Education

Bachelor's degree or equivalent work experience

Tools

ITSM tools

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a Change Manager with service management and change management process experience to contribute toward the success of our technology initiatives. Oversees the implementation, integration, effectiveness, and adherence to the change management process. Assesses the impact, cost benefit and risk of proposed changes. Coordinates the change planning and implementation process. Manages implementation of end-to-end large scale application changes. Maintains continuous communications with stakeholders, IT, and business teams. Consults on large scale and complex change management program across the organization. Integrates change management process with other service management functions. Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

This role is not eligible for visa sponsorship or transfer of visa sponsorship

Basic Qualifications

-Bachelor's degree or equivalent work experience

-ITIL Service Management Foundation certification

-At least 5 years experience with processes, practices and tools for effectively managing changes to the production or live services environment.

Preferred Skills/Experience

Working experience in:

-IT quality assurance

-IT governance

-Contingency and disaster recovery

-Computer operations

-IT audit and control

Extensive experience in:

-Configuration management

-IT service level agreements

-IT service management (ITSM)

Subject matter expert in:

-IT service change management

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.