Change Management Specialist

MedImpact Healthcare Systems, Inc.; San Diego (CA); On-site; USD 156,000 - 281,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

Paid Time Off / Holidays

Incentive Compensation

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact Healthcare Systems, Inc. is seeking a Change Management Specialist to own or support change strategies for complex enterprise programs.

You will translate objectives into actionable plans, prepare stakeholders, support adoption, and help manage risk across readiness, communications, training, go-live, and stabilization. The role partners with program managers, product owners, technology teams, and HR to integrate change work into delivery plans and ensure executive-ready plans,

Qualifications

• BS/BA and 13+ years experience or equivalent combination of education and experience, and 10 years of SME in respective areas.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and project tools like MS Project or SmartSheet.
• Experience with content management systems (SharePoint, Confluence, wiki) and collaboration tools (Confluence).
• JIRA and PowerBI experience highly desirable; PMP or other project management certification is preferred but not required.

Responsibilities

• Lead or support end-to-end change strategy, planning, and execution for complex programs.
• Develop integrated change plans covering sponsorship, communications, training, readiness, and stabilization.
• Assess readiness, adoption risk, training needs, and support models across multiple stakeholder groups.
• Collaborate with program managers, product owners, operations, technology, and HR to integrate change work into delivery plans.
• Create executive-ready change plans, sponsorship strategies, communications calendars, and training roadmaps.

Skills

Change management leadership

Stakeholder engagement

Communication skills

Problem solving

Executive communication

Education

BS/BA and 13+ years experience

Tools

Microsoft Office

MS Project

Visio

SharePoint

Confluence

JIRA

PowerBI

Job description

Exemption Status

United States of America (Exempt)

$156,148 - $218,608 - $281,067

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Summary

Job Description

The Change Management Specialist will own or support change strategy and execution for complex or highly visible enterprise programs. This role translates program objectives into an actionable change plan that prepares impacted stakeholders, supports adoption, manages operational and compliance risk, and helps leaders achieve measurable outcomes. The role should be able to organize inputs across readiness, communications, training, go-live planning, command center support, and post-launch stabilization.

Essential Duties and Responsibilities

• Lead or support end-to-end change strategy, planning, and execution for complex, strategic, cross-functional programs.
• Own or support implementation of program-level change plans across product readiness, stakeholder engagement, communications, training, business readiness, go-live preparation, command center support, hypercare, and transition to long-term support.
• Conduct detailed stakeholder, change impact, readiness, adoption risk, training needs , support model, and go-live risk assessments across business, clinical, operational, technology, client-facing, and compliance groups.
• Independently or in partnership with Change Lead II or III, develop integrated change strategies that include sponsorship, communications, engagement, training, business readiness, resistance management, cutover support, reinforcement, adoption measurement, and stabilization measures.
• Partner closely with program managers, product owners, operational leaders, technology teams, compliance, HR, communications, support teams, and subject matter experts to integrate change work into program delivery plans.
• Create and manage executive-ready change plans, sponsor action plans, stakeholder engagement plans, communications calendars, training roadmaps, readiness dashboards, and hypercare plans.
• Assist project teamsleads in preparation for Change Management COE reviews. Assist Director-Change Management with conduct of Change Management forum.
• Identify readiness governance routines, including escalation of adoption risks, stakeholder misalignment, support model gaps, training gaps, access/permissions issues, operational readiness gaps, and decision blockers. Resolve issues independently or with assistance of Change Lead II or III or Director-Change Management
• Coordinate launch and transition communications across internal teams, and where applicable, external/client-facing audiences or long-term support teams.
• Represent assigned projects at daily live support routines. Support dashboard/reporting needs, issue triage workflows, and post-go-live stabilization plans.
• Measure adoption and readiness using qualitative and quantitative feedback, usage data, training completion, support volumes, operational indicators, stakeholder sentiment, and program-specific success metrics.
• Coach product owners, business change champions, and program team members assigned to the initiative.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

BS/BA and 13+ years’ experience or equivalent combination of education and experience, and 10 years of SME in respective areas

Computer Skills

• Intermediate to advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint)
• Intermediate to advanced knowledge of MS Project or SmartSheet and Visio
• Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki)
• JIRA and PowerBI experience highly desirable
• Demonstrated ability to learn new software tools

Certificates, Licenses, Registrations

PMP or other project management certification, desired, but not required

Other Skills And Abilities

• Experience leading change across multiple workstreams, stakeholder groups, business functions, and leadership levels.
• Experience supporting product/platform releases, go-lives, command centers, hypercare, operational readiness, and transition-to-support activities.
• Strong or advancing executive communication, facilitation, issue framing, and decision support skills.
• Experience building change strategies for technology-enabled transformation, process redesign, operating model changes, or regulatory/compliance-driven programs.
• Ability to connect change work to measurable adoption, readiness, support, stabilization, operational, client/member experience, or business outcome metrics.
• Healthcare, payer, PBM, pharmacy, claims, formulary, clinical, government programs, or related experience strongly preferred.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

Language Skills

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to write reports, business correspondence, and procedure manuals.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position may require domestic travel.

The Perks

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

Osha/Ada

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.