Change Management Manager

Open Systems Technologies; Tampa (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Citi in Tampa, FL seeks a highly organized change management professional to plan, execute, and oversee regulatory reporting change initiatives, including new regulations and BAU remediation.

You will lead cross-functional teams across Operations, Middle Office, Front Office, Technology, Compliance and Legal, ensuring stakeholder engagement, governance, and timely delivery while mitigating risk.

Qualifications

• Minimum 8–10 years financial services experience; Citi experience a plus.
• Knowledge of capital markets products including cash securities, exchange traded derivatives or OTC derivatives.
• Experience implementing projects, operational process change and improvement.
• Experience leading initiatives across functional areas including business management, middle office, compliance, legal and technology.
• Strong consulting and stakeholder management skills and the ability to build and foster internal relationships.
• Experience in collecting, defining and documenting business and technology requirements, test plans and other PM artifacts.
• Excellent oral and written communication skills and ability to present to stakeholders.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Manage regulatory reporting projects, ensuring alignment with strategic objectives and regulatory requirements.
• Lead impact assessments, gap analyses, and implementation plans for upcoming regulations.
• Implement the change management strategy for non-financial regulatory reporting, ensuring effective communication, stakeholder engagement, and training.
• Lead project teams of project managers and business analysts, providing guidance and mentorship.
• Work across Operations, Middle Office, Front Office, Technology, Compliance, Legal and Finance to drive policy, process, and technology change.
• Liaise with governance bodies and steering committees, ensuring alignment on priorities.
• Identify key risks and manage resolution or escalation to mitigate delays and costs.
• Ensure delivery meets requirements, quality, on time and within budget per program plan.
• Support senior management in representing Citi on industry working groups and managing external relationships.

Skills

Change management

Project management

Stakeholder management

Communication skills

Leadership

Regulatory reporting knowledge

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Visio

Microsoft Project

Job description

• *NFRR team - Non-Financial Regulatory Reporting
• *Regulatory reporting (preferably NFRR) background required
• *Using AI technologies to automate processes - these tools can interpret regulations, read their data stack, where to pull data from, write Jira tickets to prepare for development
• *Need to have experience with report transformation (either using AI or not using AI)
• *Data analysis
• *Planning, projections, coordination across LOB
• *Financial clients required

Role Overview:

We are seeking a highly organized and experienced change management professional to manage and execute change management activities. This critical role will be responsible for planning, executing, and overseeing change management activities related to both the implementation of new regulations and business-as-usual (BAU) remediation activities. The ideal candidate will have a strong understanding of regulatory reporting requirements, market practices, and proven experience managing change projects in a fast-paced environment.

Responsibilities:

• Manage regulatory reporting projects, ensuring alignment with strategic objectives and regulatory requirements.
• Lead key elements of addressing upcoming regulations, including impact assessments, gap analyses, and implementation plans.
• Implement the change management strategy for non-financial regulatory reporting, ensuring effective communication, stakeholder engagement, and training.
• Lead project teams of project managers and business analysts, providing guidance and mentorship.
• Work closely across business functions (e.g., Operations, Middle Office, Front Office, Technology, Compliance, Legal and Finance) and senior management to execute necessary policy, process, and technology change, ensuring buy-in and alignment across the organization.
• Liaise with Business Execution and Transformation teams on topics relating to program oversight, risk monitoring, financial and administrative reporting, providing regular updates and insights on program progress.
• Contribute to the governance of program/projects, including facilitation of steering committee and working groups, ensuring effective decision-making and alignment on priorities.
• Identify key project risks and manage to resolution or elevate accordingly, mitigating potential delays and cost overruns.
• Ensure that the delivery from the workstreams/projects meets requirements and is to the appropriate quality, on time and within budget, in accordance with the program plan and governance, minimizing regulatory penalties and reputational damage.
• Support senior management in representing Citi on key industry working groups, and manage relationships with key external parties.

Qualifications:

• Minimum of 8-10 years financial services experience. Citi experience a plus. Management Consulting experience a plus.
• Demonstrated knowledge of capital markets products including cash securities, exchange traded derivatives or OTC derivative products.
• Demonstrated knowledge of one or more non-financial regulatory reporting regulations - CFTC, SEC, CSA, CAT, EMIR, SFTR, MiFID II/MiFIR, etc.
• Demonstrated experience in the successful implementation of projects, operational process change and improvement.
• Experience in leading initiatives across functional areas including business management, middle office, compliance, legal and technology.
• Experience in collecting, defining and documenting business and technology requirements, test plans and other project management artifacts.
• Experienced in consulting with project stakeholders, including the skills to facilitate compromises and resolve conflicting requirements. Strong consulting and stakeholder management skills and the ability to build and foster internal relationships.
• Knowledge and a technical understanding of securities processing including product, process and system knowledge.
• Experience in leading and aiding in the development of project managers.
• Execution/delivery focus with a willingness to challenge the status-quo.
• Strong organizational and program management skills. Flexibility to handle changing priorities proactively.
• Excellent oral and written communication skills and ability to facilitate discussions and present to stakeholders.
• Ability to lead planning sessions challenging the status quo where appropriate and drive decision making process.
• Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements.
• A strong knowledge of the techniques for planning, monitoring and controlling projects and resources.
• Ability to create and deliver presentations to management.
• Ability to quickly grasp and master new concepts/requirements and related product/functional knowledge.
• Ability to learn/understand some technical implications of system design.
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
• Excellent analytical and problem solving skills.
• Strong Microsoft Office skills; including Visio and Project.

Education:

Bachelor's/University degree, Master's degree preferred.