Change Management Lead

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 90,000 - 110,000; Full time

Job summary

The City of Philadelphia is seeking a Change Management Lead to oversee a team working on the OPAL ERP and DW/BI modernization project. You will develop change plans, craft communications, oversee training, and engage stakeholders across departments to ensure successful adoption.

Responsibilities include risk management, coordinating with technical and functional teams, and measuring outcomes to drive continuous improvement.

Qualifications

• Completion of a Bachelor’s or Master’s degree in organizational change, organizational development, communications, operational design, or equivalent experience; 3-7 years of experience with change management; and
• Experience with implementing ERP and/or DW/BI solutions strongly preferred.

Responsibilities

• Develop Change Management Plans and templates for impact assessments and readiness assessments.
• Design and deliver communications and training programs; create materials and conduct workshops.
• Identify and engage stakeholders; liaise with functional and technical teams.
• Identify risks and resistance to change; develop mitigation strategies and monitor progress.
• Support implementation; coordinate with departments to ensure resources and smooth changes.
• Evaluate outcomes; collect feedback and report on improvements.
• Supervise and develop team members; route work and review deliverables.

Skills

Change management

Communication skills

Leadership

SDLC knowledge

Education

Bachelor's or Master's in organizational change/organizational development/communications/operational design

Tools

ERP/DW/BI implementation

Learning management systems

Job description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

In partnership with the Office of the Chief Administrative Officer (CAO) and the Office of the Director of Finance, the Office of Innovation and Technology (OIT) is undertaking a major Citywide project to modernize core financial, grants, procurement, and supply chain business processes. This project (Optimize Procurement and Accounting Logistics Enterprise Resource Planning and Data Warehouse/Business Intelligence Tool, or “OPAL ERP and DW/BI project”) will replace the existing General Ledger and Procurement systems (i.e. FAMIS, ADPICS, ACIS, PHLContracts, etc.) that support these business processes and will enable the City to realize benefits such as reducing transaction processing time and effort, providing better access to information for reporting and analysis, and making it easier to onboard new employees into these functions.

Job Description

The Change Management Lead is responsible for managing a team tasked with overseeing change management functions for the OPAL ERP and DW/BI project. The team’s focus areas include communications; process and organizational redesign; training development; and training deployment.

Essential Functions

Develop Change Management Plans:

• Co-develop the Change Management plans for how changes will be implemented, communicated, and monitored.
• Develop change management templates such as impact assessments, stakeholder analysis, and readiness assessments.

Communication and Training:

• Design and deliver communications and training programs to ensure that employees are aware of and prepared for changes.
• Create training materials, conduct workshops, and provide ongoing support.
• Provide weekly task reports.

Stakeholder Engagement:

• Identify and engage key stakeholders throughout the change process.
• Understand the stakeholders’ needs and concerns and ensure their support and involvement.
• Liaise with functional and technical teams.

Risk Management:

• Identify potential risks and resistance to change and develop strategies to mitigate these risks.
• Monitor the progress of change initiatives and address any issues that arise.

Support Implementation:

• Work closely with project teams to ensure that changes are implemented smoothly and effectively.
• Manage and coordinate with different departments and ensure that all necessary resources are available.

Evaluation and Report on Outcomes:

• Measure the effectiveness of change initiatives and report on their outcomes.
• Collect feedback, analyze data, and make recommendations for future improvements.
• available.

Management:

• Supervise and develop team members.
• Route work items to Change Management team members for completion
• Review and approve team member deliverables.

Qualifications:

• Completion of a Bachelor\'s or Master’s degree in organizational change, organizational development, communications, operational design, or equivalent experience; 3-7 years of experience with change management; and
• Experience with implementing ERP and/or DW/BI solutions strongly preferred.

Competencies, Knowledge, Skills And Abilities

• Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
• Ability to keep data confidential.
• Strong problem solving and analytic skill sets.
• Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
• Strong meeting facilitation and interviewing skills.
• Meeting presentation and end user training delivery skills.
• Ability to work well with individuals at all levels within and outside the organization.
• Supervising, coaching and collaborating skills; and
• Hands on experience with learning management and training material development and delivery tools.

Additional Information

• Salary: $90,000-$110,000
• Salary cannot exceed $110k
• Successful candidate must be a City resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx