Change Management Governance Analyst

Priority-Technology-Holdings,-LL; Alpharetta (GA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Mental health support (Lyra Health)

Gym membership reimbursement

Job summary

Priority Commerce invites a Change Management Governance Analyst in Alpharetta, GA. You will enforce enterprise change policies, collaborate with Infra, Apps, Cloud, and Engineering to strengthen governance and audit readiness.

The role emphasizes monitoring production changes, documenting breaches, and generating KPI dashboards to drive accountability and risk reduction. A strong background in IT governance and JO%X controls is required.

Qualifications

• Strong communication skills to clearly explain technical topics.
• Accountability with a track record of delivering high-quality work.
• Ability to adapt and learn new tools, frameworks, and methodologies.
• Experience working collaboratively in cross-functional or agile environments.
• Openness to feedback and continuous improvement.

Responsibilities

• Monitor production-impacting changes to ensure adherence to internal change policy, SOX controls, and PCI requirements.
• Document policy breaches including unauthorized changes, missing RFCs, approvals, risk classification, testing evidence, and post-approval modifications.
• Perform structured compliance reviews within Jira Service Management (JSM) to detect changes made outside approved workflows.
• Maintain audit-ready documentation to support audits and PCI/SOX reviews.
• Develop dashboards and executive reports tracking KPIs like Change Success Rate and Unauthorized Change Rate.

Skills

Strong communication

Accountability

Cross-functional collaboration

Adaptability and learning

Experience in agile environments

Education

Bachelor's degree in Information Systems / IT / CS / Business / Accounting

Tools

Jira Service Management (JSM)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Change Management Governance Analyst

Full Time Professional Alpharetta, GA, US

About Priority Commerce

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role

The Change Management Governance Analyst plays a critical role in strengthening operational discipline and reducing production risk across Infrastructure and Engineering. This role is responsible for enforcing enterprise-wide change management standards by ensuring all production-impacting changes adhere to internal policies, SOX controls, and PCI requirements. The position requires strong analytical capability, attention to detail, and the ability to hold teams accountable while partnering cross-functionally. You will collaborate with Infrastructure, Applications, Cloud, and Engineering teams to improve audit readiness, enhance governance frameworks, and support a high-availability, regulated environment.

Responsibilities

Monitor all production-impacting changes across Product and Technology to ensure adherence to internal change policy, SOX controls, and PCI requirements.

Identify and document policy breaches including unauthorized changes, missing RFCs, missing approvals, improper risk classification, insufficient testing evidence, post-approval modifications, and emergency change misuse.

Perform structured compliance reviews within Jira Service Management (JSM) to detect changes executed without approved tickets or outside defined workflows.

Maintain audit-ready documentation to support internal audits, SOX testing, PCI reviews, and external compliance assessments.

Develop and maintain automated dashboards and executive-level reports tracking KPIs such as Change Success Rate, Emergency Change %, Incident-to-Change Correlation, Unauthorized Change Rate, and repeat offender trends.

Serve as the formal escalation point for non-compliant submissions, constructively challenging change owners and escalating repeated violations to leadership when necessary.

What Success Looks Like

Strong adherence to enterprise change management policies with reduced policy violations and unauthorized changes.

Improved audit readiness with complete, accurate, and well-maintained documentation.

Clear visibility into change performance through actionable dashboards and reporting.

Early identification and resolution of risks associated with production changes.

Increased accountability across teams for change planning, approval, and execution.

Continuous improvement of governance processes aligned to regulatory and operational requirements.

Candidate Requirements

Required

Strong communication skills, including the ability to clearly explain technical topics in simple terms.

Demonstrated accountability with a track record of delivering high-quality work and owning outcomes.

Ability to adapt and learn new tools, frameworks, and methodologies.

Experience working collaboratively in cross-functional or agile environments.

Self-awareness and openness to feedback, with the ability to continuously improve.

Preferred

Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business Administration, Accounting, or related field.

Advanced experience with Jira Service Management (JSM), including JQL, workflow configuration, dashboard creation, and reporting automation.

Understanding of ITIL 4 Change Enablement principles and experience applying governance frameworks.

Experience working in SOX and/or PCI-controlled environments, including audit support and evidence management.

Strong analytical skills with the ability to translate operational data into insights, KPIs, and executive reporting.

Strong documentation discipline and ability to maintain audit-ready artifacts.

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits

Compensation range: $90k - $110k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Financial wellness resources and employee discount programs

Medical, dental, and vision coverage

Mental health support for employees and dependents through Lyra Health

Family planning and women’s health benefits through Carrot

Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements

Requires prolonged sitting, standing, bending, stooping and stretching.

Requires the ability to lift 10 pounds.

Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.