Change Management Engineer

asmexternalcareersite; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ASM Research seeks a Change Management Engineer to design, implement, and govern ITIL-aligned change processes in a regulated federal IT environment. You will assess risk, prioritize changes, obtain approvals, and coordinate CAB activities to minimize disruption while preserving auditability.

You will collaborate with operations, cybersecurity, development, and leadership to drive continuous improvement and ensure proper documentation and metrics across change workflows.

Qualifications

• Bachelor’s degree in IT-related field or equivalent experience.
• 4–7 years in ITIL ITSM with focus on change management.
• Knowledge of ITIL change management and compliant governance.
• Ability to obtain SECRET clearance and U.S. citizenship.

Responsibilities

• Design and govern ITIL-based change management workflows for enterprise IT services.
• Evaluate change requests for risk, priority, and regulatory impact; advise approvals or escalations.
• Chair or support CAB meetings; document decisions and track actions for complex changes.
• Log, track, and report changes using ITSM tooling like ServiceNow; ensure auditability.
• Develop policies and communications to align teams on standard change methods.
• Monitor change metrics and recommend improvements to stability and throughput.
• Collaborate with security, operations, and development to integrate change controls with releases.
• Provide training on ITIL change practices and ITSM tool usage to teams.

Skills

ITIL-based ITSM

Change management

Risk assessment

Communication

Organizational skills

Governance guidance

Education

Bachelor's degree in IT-related field

Tools

ServiceNow

Job description

The Change Management Engineer designs, implements, and governs ITIL-aligned change management processes that control modifications to mission-critical systems in a highly regulated federal IT environment. The role evaluates and prioritizes change requests, conducts impact and risk assessments, and ensures changes are properly approved, scheduled, implemented, and reviewed to minimize service disruption whilemaintainingcompliance and auditability. It works closely with operations, cybersecurity, development, and leadership stakeholders tofacilitatechange advisory board activities,maintaincomplete change records and metrics, and drive continuous improvement of change workflows and supporting ITSM tooling.

Key Responsibilities

• Design and maintain ITIL-based change management workflows covering request intake, impact analysis, approval, implementation, validation, and post-implementation review for enterprise IT services.
• Evaluate change requests for technical risk, business priority, regulatory impact, and collision with other planned activities, recommending approval, rejection, or escalation to governance bodies asappropriate.
• Chair or support change advisory board meetings by preparing agendas, presenting high-risk changes, documenting decisions, and tracking action items for complex infrastructure and application changes.
• Use ITSM tools such as ServiceNow or similar platforms to log, track, and report on changes, ensuring configuration item relationships, audit trails, and implementation details are accurately captured.
• Develop andmaintainchange management policies, procedures, templates, and communications to align operational teams on standard methods, roles, and responsibilities in a highly regulated government environment.
• Monitor key performance indicators such as change success rate, emergency change volume, and change-related incidents, recommending process and tooling enhancements to improve stability and throughput.
• Collaborate with project, operations, and security teams to integrate change controls into release management, deployment pipelines, and configuration management practices for mission-critical systems.
• Provide training and guidance to engineers, analysts, and managers on ITIL change practices, ITSM tool usage, and documentation expectations to improve compliance and consistency.

Required Qualifications

• Bachelor’s degree in an IT-related field (such as Information Technology, Computer Science, or Information Systems) or equivalent relevant work experience.
• 4–7 years of progressively responsible experience in ITIL-based IT service management, with at least 4 years focused on implementing and managing change management processes.
• Comprehensive knowledge and practical experience with ITIL change management, including assessing, approving, implementing, and reviewing changes in a controlled manner.
• Demonstrated experience evaluating change requests, coordinating with diverse stakeholders to minimize service disruption, and ensuring effective documentation and communication of changes.
• Strong analytical, communication, and organizational skills, with proven ability toidentifyand mitigate risks associated with changes and drive continuous improvement of change processes.
• Ability to obtain andmaintaina SECRET security clearance and U.S. citizenship asrequired.

Preferred Qualifications

• ITIL certification (Foundation or higher) and hands-on experience with ITIL-based ITSM environments.
• Experience leading IT change management in large ITSM environments using ServiceNow change modules, including automation of approval workflows and risk scoring.
• Familiarity with integrating change controls into DevOps or CI/CD pipelines and configuration management practices for complex infrastructure and application landscapes.
• Background working in federal or other highly regulated environments with exposure to audit, compliance, and governance requirements related to change control.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.