Change Management Engineer

ASM Research, An Accenture Federal Services Company; Richmond (VA); On-site; USD 58,100 - 95,900; Full time

Job summary

A leading technology consulting firm is seeking a skilled Change Management Engineer to design and govern ITIL-aligned change management processes in a regulated federal IT environment. The role involves evaluating change requests, facilitating change advisory boards, and maintaining compliance. Candidates must possess a bachelor's degree in an IT-related field, 4-7 years of experience in ITIL service management, and strong analytical skills. The position offers a competitive salary range of $58,100 to $95,900 based on qualifications and experience.

Qualifications

• 4–7 years of experience in ITIL-based IT service management.
• Experience with assessing, approving, and reviewing changes.
• Ability to obtain and maintain a SECRET security clearance.

Responsibilities

• Design and maintain ITIL-based change management workflows.
• Evaluate change requests and recommend approval or escalation.
• Chair change advisory board meetings and track action items.
• Use ITSM tools for logging and tracking changes.
• Develop change management policies and procedures.
• Monitor key performance indicators for change success.
• Collaborate on integration of change controls into management practices.
• Provide training on ITIL change practices and documentation.

Skills

ITIL change management

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's degree in IT-related field

Tools

ServiceNow

Job description

Position Overview

The Change Management Engineer designs, implements, and governs ITIL-aligned change management processes that control modifications to mission‑critical systems in a highly regulated federal IT environment. The role evaluates and prioritizes change requests, conducts impact and risk assessments, and ensures changes are properly approved, scheduled, implemented, and reviewed to minimize service disruption while maintaining compliance and auditability. It works closely with operations, cybersecurity, development, and leadership stakeholders to facilitate change advisory board activities, maintain complete change records and metrics, and drive continuous improvement of change workflows and supporting ITSM tooling.

Key Responsibilities

• Design and maintain ITIL-based change management workflows covering request intake, impact analysis, approval, implementation, validation, and post‑implementation review for enterprise IT services.
• Evaluate change requests for technical risk, business priority, regulatory impact, and collision with other planned activities, recommending approval, rejection, or escalation to governance bodies as appropriate.
• Chair or support change advisory board meetings by preparing agendas, presenting high‑risk changes, documenting decisions, and tracking action items for complex infrastructure and application changes.
• Use ITSM tools such as ServiceNow or similar platforms to log, track, and report on changes, ensuring configuration item relationships, audit trails, and implementation details are accurately captured.
• Develop and maintain change management policies, procedures, templates, and communications to align operational teams on standard methods, roles, and responsibilities in a highly regulated government environment.
• Monitor key performance indicators such as change success rate, emergency change volume, and change‑related incidents, recommending process and tooling enhancements to improve stability and throughput.
• Collaborate with project, operations, and security teams to integrate change controls into release management, deployment pipelines, and configuration management practices for mission‑critical systems.
• Provide training and guidance to engineers, analysts, and managers on ITIL change practices, ITSM tool usage, and documentation expectations to improve compliance and consistency.

Required Qualifications

• Bachelor’s degree in an IT‑related field (such as Information Technology, Computer Science, or Information Systems) or equivalent relevant work experience.
• 4–7 years of progressively responsible experience in ITIL‑based IT service management, with at least 4 years focused on implementing and managing change management processes.
• Comprehensive knowledge and practical experience with ITIL change management, including assessing, approving, implementing, and reviewing changes in a controlled manner.
• Demonstrated experience evaluating change requests, coordinating with diverse stakeholders to minimize service disruption, and ensuring effective documentation and communication of changes.
• Strong analytical, communication, and organizational skills, with proven ability to identify and mitigate risks associated with changes and drive continuous improvement of change processes.
• Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required.

Preferred Qualifications

• ITIL certification (Foundation or higher) and hands‑on experience with ITIL‑based ITSM environments.
• Experience leading IT change management in large ITSM environments using ServiceNow change modules, including automation of approval workflows and risk scoring.
• Familiarity with integrating change controls into DevOps or CI/CD pipelines and configuration management practices for complex infrastructure and application landscapes.
• Background working in federal or other highly regulated environments with exposure to audit, compliance, and governance requirements related to change control.

Compensation Ranges

Base salary ranges from $58,100 to $95,900, adjusted based on location, skill set, experience, certifications, clearance level, and other factors. The compensation displayed is a general guideline and is unique to each role as part of ASM’s overall compensation and benefits package.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation, national origin, gender identity, veteran status, or any other protected characteristic are not and will not be considered in any personnel or management decisions. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in “Knowledge, Skills and Abilities” above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.