Change Control Specialist

Trinzic; Florida; A distancia; USD 125.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

KBR Benefits

Descripción de la vacante

KBR is seeking a Change Control Specialist to manage ITSM change processes across enterprise systems and test environments, ensuring compliant, auditable change execution. This fully remote role requires strong CAB facilitation and collaboration with global teams in a defense-focused context.

Applicants should have 5+ years in ITSM with hands-on ServiceNow and Jira Service Management experience, and hold an active U.S. Secret clearance. CONUS residency and a secure home office are required.

Formación

• Active U.S. Secret Security Clearance required at time of hire.
• Residence within the Continental United States with a secure home office.
• Minimum 5 years in ITSM with formal Change Control/Change Management.
• Hands-on IT Service Desk, ticket triage, and incident lifecycle experience.
• Proficiency in ServiceNow and Jira Service Management with audit-ready data.

Responsabilidades

• Direct and enforce ITSM change control across enterprise IT systems and test infrastructure.
• Lead CAB discussions, risk reviews, and rollback planning across distributed teams.
• Maintain Change schedules, templates, dashboards, and cross-platform integration with ServiceNow and Jira.

Conocimientos

Active U.S. Secret Clearance

ITSM

Service Desk Collaboration

CAB leadership

DoD familiarization

Educación

Bachelor’s degree in IT/CS/MIS

Herramientas

ServiceNow

Jira Service Management

Descripción del empleo

Title

Change Control Specialist

At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.

Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions.

Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact.

Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment.

Change Control Specialist

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

The Change Control Specialist directs, evaluates, and enforces IT Service Management (ITSM) change control processes across enterprise IT systems and distributed test infrastructure supporting the Test Resource Management Center (TRMC). Operating in a fully remote capacity, this specialist manages the lifecycle of all Requests for Change (RFCs), mitigating operational risks to test ranges, high-fidelity computing environments, and mission-essential shared services.

The role requires strong operational alignment between enterprise Service Desk functions and formal change governance. The candidate must possess demonstrable administration and tracking proficiency in both ServiceNow and Jira Service Management, ensuring rigorous auditing, scheduling accuracy, and compliance with federal defense standards.

Key Responsibilities

• Change Governance & CAB Facilitation:Schedule, prepare, and chair weekly Change Advisory Board (CAB) and urgent Emergency Change Advisory Board (ECAB) meetings virtually across multi-region time zones.Rigorously review Requests for Change (RFCs) for risk categorization, dependency mapping, schedule conflicts, implementation procedures, test validation evidence, and rollback plans.Maintain and publish the Forward Schedule of Change (FSC), proactively identifying collisions across operational networks, development environments, and active test events.Coordinate Post-Implementation Reviews (PIR) for high-impact or failed changes to determine root cause and feed remediation steps back into continuous process improvement.
• ITSM Platform Tracking & Administration:Manage and maintain change workflows, templates, dashboards, and automated approval routings within ServiceNow and Jira Service Management.Enforce strict configuration baseline records and audit-ready data tracking across both platforms.Build custom queue filters, SLA tracking metrics, and weekly KPI reports addressing change success rates, unauthorized change identification, and emergency change velocity.
• Service Desk & Operational Integration:Partner directly with Tier 1/2/3 Service Desk and Incident Management teams to monitor ticket volumes, correlating unexpected incident spikes with recent production changes.Standardize cross-platform ticket linkages between Jira Service Management incident queues and ServiceNow change records.Author, maintain, and publish user guides, Standard Operating Procedures (SOPs), and Knowledge Base (KB) articles educating technical teams on change submission protocols.

Required Qualifications

• Clearance: Must possess an active U.S. Secret Security Clearance at time of application/hire.
• Work Arrangement: Must reside within the Continental United States (CONUS) with a dedicated, secure home office space and reliable high-speed internet.
• Experience:5+ years of dedicated experience in IT Service Management (ITSM) with primary emphasis on formal Change Control/Change Management.Direct hands-on background in IT Service Desk operations, ticket queue triage, and incident lifecycle management.Advanced operational proficiency with ServiceNow (Change Management module, CMDB configuration tracking, Incident Management integration).Advanced operational proficiency with Jira Service Management (service projects, custom workflows, automation rules, component/release tracking).Proven capability to lead CAB discussions, evaluate complex rollback technical plans, and enforce change discipline across distributed engineering teams.

Preferred Qualifications

• Education:Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related technical discipline.An additional 5 years of relevant IT experience will be considered in lieu of a degree.
• Certifications:ITIL® 4 Foundation or higher (ITIL Managing Professional or Practice Manager – Change Enablement preferred).DoD 8570/8140 IAT Level II Baseline Certification (e.g., CompTIA Security+ CE, CySA+, or equivalent).ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).Atlassian Certified Professional (ACP) in Jira Service Management / Jira Project Administration.
• Domain Knowledge:Familiarity with DoD IT environments, Defense Information Systems Agency (DISA) STIG requirements, and NIST SP 800-53 security controls.Prior experience supporting defense test and evaluation (T&E) infrastructures, range networks, or High-Performance Computing (HPC) environments.

Basic Compensation: $125,000 - $160,000 (For Maryland Only)

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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