CFSR - APACHE MAINTENANCE TD

Logistic Services International, Inc.; Jacksonville (FL); On-site; USD 98,000 - 134,000; Full time

Job summary

Logistic Services International, Inc. seeks a contracted Field Service Representative/Subject Matter Expert (CFSR/SME) to provide technical support for AH-64 helicopter maintenance training devices near Oakey, Queensland, Australia.

The role covers device operation, maintenance, and OEM coordination under a two-year contract with three one-year options. Responsibilities include knowledge transfer, troubleshooting, spare management, and collaboration with teaching staff to ensure training

Qualifications

• Ability to take initiative and work independently.
• Excellent written and oral communication skills.
• Strong analytical, problem-solving and decision-making abilities.
• Proficient at troubleshooting and analyzing system failures.
• Ability to read, navigate and interpret technical manuals and IETMs.
• Experience with repair hardware and software updates.

Responsibilities

• Provide direct support to Apache maintenance training outcomes.
• Disseminate knowledge on Apache Maintenance Training Devices in a training environment.
• Operate, modify, maintain, configure and manage spares for MTDs.
• Resolve issues with Apache MTDs via on-site and OEM reach-back support.
• Develop training capacity through coaching and feedback.
• Engage stakeholders to address complex device operation and maintenance issues.

Skills

Initiative

Independent work

Communication skills

Analytical thinking

Troubleshooting

Technical manuals

Education

High school diploma or GED

Tools

Digital multimeter

Test equipment

Job description

The Apache Contracted Field Service Representative/Subject Matter Expert (CFSR/SME) within the Army Aviation Training Centre (AAvnTC) provides technical expertise in the maintenance, upkeep, and availability of AH-64 helicopter maintenance simulator devices in accordance with contractual specifications, standards, and instructions located near Oakey, Queensland, Australia, on a two-year contract with three one-year options to be considered following the initial term.

Essential Job Functions

• Provides direct support to Apache maintenance training outcomes through:
  • Provides the dissemination of knowledge and experience relating to the utilisation of Apache Maintenance Training Devices (MTDs) in the training environment.
  • Apache device operation, modification, maintenance, configuration and spares management.
  • Provides the expertise and guidance at the local level to resolve unforeseen issues with Apache MTDs, with ability to exploit OEM network (reach-back) to assist in remote troubleshooting and repair, as required.
• Works independently, with the opportunity for reasonable autonomy, but will also be accountable under limited direction to perform and achieve daily tasks within an integrated training workforce.
• Assists in the development of training team capacity, in relation to device operation and maintenance, through monitoring, coaching and documented feedback.
• Contributes to stakeholder engagement in relation to complex or difficult issues associated with device operation or maintenance.
• Identifies, anticipates and responds to AAvnTC needs and expectations to achieve daily training outcomes at the local level.
• Local level support is key to the functions of the CFSR/SME and initial establishment of Apache training near Oakey QLD. The functions of the Apache CFSR/SME are predicated on the following core deliverables:
  • OEM representation/device training.
  • Device operation.
  • Device maintenance

OEM Representation

• Retains a broad understanding of USG/LSI contract scope, providing redundancy for the Lead CFSR and continuity of engagement with SMEs within LSI. This arrangement enables the CFSR/SME to readily advise and assist Commonwealth of Australia (CoA) in the resolution of issues as they arise and/or maintenance of each device. General requirements will include:
  • Communicates effectively with internal and external stakeholders.
  • Builds and sustains positive relationships with team members, actively participating in teamwork and mentoring instructors.
  • Applies device knowledge and experience to identify potential problems and assist in resolution.
  • Applies device knowledge and experience to assist in the development of bench level instructions and supporting processes.
  • Provides recommendations for continuous improvement.
  • Monitors and enforces safe behaviours in and around training devices and reporting any safety concerns.

Device Operation

• The duties associated with operation of devices include, but are not limited to ensuring:
  • Devices are serviceable prior to commencement of training.
  • All emergency stops are operational prior to commencement of training.
  • All students adhere to the requirements of the relevant device user manual when undertaking training.
  • L7 power‑on, off and shut‑down procedures are completed in the correct sequence.
  • All identified faults are recorded in the relevant device log book at the completion of each training day.

Device Maintenance

• Inspects the device to ensure devices are clean and have been returned to a ready condition or a condition that supports the next iteration of training.
• Corrects any deficiencies recorded in device logbooks, through repair or replacement of parts/components, utilising spares supplied under Initial Spares Provisioning (ISP) or replenishment when necessary. If item is not in stock, recommends and supports the initiation of a requisition under sustainment.
• Incorporates approved software/firmware updates and upgrades.
• Conducts approved maintenance tasks that are not contained within the relevant device Operator Manual.
• Reports to AAvnTC key staff any deficiency that requires significant maintenance, repair or modification.
• Seeks advice from LSI, through the Lead CFSR and in consultation with key staff regarding significant maintenance, repairs or modification.
• Communicates directly with LSI to gain assistance in troubleshooting and fault isolation, when required.

Attributes/Qualifications

• Possesses the knowledge, experience and skills to provide managerial redundancy for the Lead CFSR.
• Must become a qualified L7 Instructor Specialist, capable of mentoring and delivering Train‑the‑Trainer instruction through use of inherent skills and knowledge.
• L6/E-GPTT Competence is highly desirable.

Supporting Conditions

• The following mutually accepted employment conditions will form the basis of work routine and workplace support arrangements:
  • Possesses or acquires a USG ‘Secret’ Security Clearance to align with CoA requirements for Negative Vetting 1 (NV1) clearance prior to arrival. This validation will be observed on the APCS and DS&VS application from DSCA.
  • Provides technical assistance to enable operation five (5) days per week, forty‑six (46) weeks per year for up to twenty‑four (24) months from completion of L7 installation and final inspections. Three one‑year options to be considered following the initial term.
  • When requested, the CFSR/SME can expect assistance from AAvnTC personnel (i.e. instructors, training staff, or uniformed personnel) in the performance of any maintenance procedures requiring more than one individual to safely execute (e.g. removal or installation of the gun, turret, ammo mag, or other 2+ man lifts).
  • For parts/components that are not repairable by the CFSR/SME, the CFSR/SME remains available to facilitate return and repair. The contractor will leverage the CoA logistics procedures for any components requiring vendor return to the United States.
  • The CFSR/SME will not be responsible for export and import, but will facilitate part removal, packaging, drop off, and pick up of any items requiring shipment.
  • The CFSR/SME will have access to the Australia L7/E‑GPTT FMS provisioned spares.
  • The CFSR/SME will be provided with a desk and storage area within the training facility to securely house equipment such as their computer, tools and test equipment.
  • Must be capable of safely handling government furnished equipment and materials.
  • Must be available to work a standard weekly schedule with overtime as required.
  • Perform other duties as assigned.

Job Requirements

Knowledge, Skills, and Abilities

• Must demonstrate the ability to take initiative and work independently.
• Must interact professionally with military, government, and foreign personnel using the proper courtesies while observing the correct customs.
• Ability to work within a matrix reporting structure, providing regular status updates and coordinating priorities with the AHSPO Sustainment Training Device Manager.
• Ability to communicate effectively, both verbally and in writing.
• Must be able to read, navigate, and interpret applicable technical manuals, engineering drawings and Interactive Electronic Technical Manuals (IETM).
• Intermediate understanding of electricity and power flow.
• Possess the knowledge and capability to repair hardware at component level and install and configure software on small computers.
• Requires knowledge of probable effects of various issues encountered during the development and modification to training systems. Must be able to recommend solutions to all aspects of electrical, electronic, and mechanical issues and have the ability to take corrective action to troubleshoot and correct as necessary.
• Proficient at troubleshooting and analyzing system failures using sound troubleshooting techniques. Possess the capabilities to document and report system failure information for installed systems.
• Excellent written and oral communications skills, attention to detail, strong organizational skills, and the ability to work under strict deadlines in a fast‑paced environment.
• Strong analytical, problem‑solving, and decision‑making skills.
• Proficiency with digital multimeter and other test equipment and software.
• Comfortable working in a team or independently.
• Must be able to wear appropriate personal protective equipment.
• Must be able to obtain/maintain a valid driver’s license.
• Must be able to obtain/maintain a United States passport.
• Must be able to obtain/maintain an Australian work visa.
• Must be able to gain access to military installation.
• Must be able to obtain a security clearance when required by the contract.

Education and Experience

• High school diploma or GED equivalent.
• Four (4) years of experience directly related to the area of expertise in the maintenance or operation of systems and subsystems for the project assigned.
• Recent mechanical, electrical, electronic, or computer maintenance experience in a military, industrial, or technical position.
• Additional qualification or experience as required by the Statement of Work.