CFSP Managed Care Coordinator - Rutherford County

Elevance Health; Winston-Salem (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Elevance Health, Inc. is seeking a CFSP Managed Care Coordinator to support Medicaid enrollees in the North Carolina system from Rutherford County.

This field-based role involves coordinating care across physical and behavioral health, I/DD, and LTSS with direct interactions at client sites or designated locations. You will work with county welfare staff and a multidisciplinary team, performing assessments and coordinating services to ensure integrated care management for families.

Qualifications

• Requires BA/BS degree with a minimum of 1 year of direct experience working with the program population or related community-based organizations.
• Must reside in North Carolina.
• Two years of experience working directly with individuals served by the child welfare system is preferred.

Responsibilities

• Provide integrated whole-person Care Management across physical health, behavioral health, I/DD, LTSS, pharmacy, and unmet health-related needs.
• Coordinate with County Child Welfare Workers to align health care needs with permanency planning goals.
• Conduct telephonic or face-to-face assessments using predefined questions to identify and manage member needs.
• Identify members who would benefit from expanded services and coordinate with the care team.
• Set short- and long-term goals with members, caregivers, families, and physicians.

Skills

Care coordination

Trauma-Informed Care

Interdisciplinary teamwork

Communication skills

Education

BA/BS degree

Tools

Care management tools

Job description

CFSP Managed Care Coordinator

We are currently seeking people in the following counties and look forward to speaking with you! (Rutherford, Polk, Henderson, McDowell and Burke)

Location: Field: This field-based role in Rutherford County (Rutherfordton), enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. These roles are county field‑based and require you to interact with patients, members, or providers in person four to five days per week.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

We are partnering with North Carolina DHHS to operationalize a statewide Medicaid Plan designed to support Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system so that they receive seamless, integrated, and coordinated health care. Within the Children and Families Specialty Plan (CFSP), and regardless of where a member lives, they will have access to the same basic benefits and services, including Physical health, Behavioral health, Pharmacy, Intellectual/Developmental Disabilities (I/DD) services, long term services and supports, Unmet health‑related resource needs, and Integrated care management. We envision North Carolina where all children and families thrive in safe, stable, and nurturing homes.

The CFSP Managed Care Coordinator is responsible for the overall management of the members’ individual service plan within the scope of position in the NC CFSP Program, as required by applicable state law and contract.

How You Will Make An Impact

• Provide integrated whole-person Care Management under the CFSP Care Management model, including coordination across physical health, behavioral health, I/DD, LTSS, pharmacy, and unmet health-related needs.
• Offer Trauma‑Informed Care by recognizing the role of ACEs in the CFSP population and coordinating cross‑agency care to support children’s diverse needs, including physical, behavioral, social, educational, and legal aspects.
• Collaborate closely with each Member’s County Child Welfare Worker to align health care needs with permanency planning goals.
• Work with a multidisciplinary care team, including primary health care and behavioral health professionals, specialty providers, and stakeholders in the child welfare system, to coordinate care (e.g., coordination involving juvenile justice awareness).
• Conduct telephonic or face‑to‑face assessments using predefined questions to identify, evaluate, coordinate, and manage member program needs.
• Identify members with potential clinical health care needs using predefined tools, coordinating their cases with clinical healthcare management and an interdisciplinary team for care coordination support.
• Oversee non‑clinical needs of members with chronic illnesses, co‑morbidities, or disabilities for cost‑effective and efficient service utilization.
• Set short- and long‑term goals in collaboration with members, caregivers, families, natural supports, and physicians.
• Identify members who would benefit from expanded services.

Minimum Requirements

• Requires BA/BS degree and a minimum of 1 year of experience working directly with people related to the specific program population or other related community‑based organizations; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Must reside in North Carolina.
• BA/BS degree preferred in a field related to health, psychology, sociology, social work, nursing or another relevant human services area.
• Two (2) years of experience working directly with individuals served by the child welfare system is preferred.
• Colocation is a possibility that could require reporting to office location 1 –3 days per week as needed.
• Travels to worksite and other locations as necessary.