CES Specialist

Gartner, Inc.; Irving (TX); On-site; USD 56,000 - 78,000; Full time

Benefits offered by this job

Base salary 56–78k USD

Annual bonus plan

Sales incentive plan (uncapped)

401k match up to $7,200

Stock purchase discount

Generous PTO

Hybrid work environment

Job summary

Gartner, Inc. is seeking a Client Engagement Services (CES) Specialist to directly engage with clients and internal stakeholders, coordinating requests with Gartner Analysts.

You will act as a connector between clients and the Analyst community to address technology and business questions with high ambition and drive. You will interpret client needs, provide targeted Gartner resources, and collaborate with internal teams to deliver actionable insights and problem solving for complex scenarios.

Qualifications

• Bachelor's degree is required.
• Experience solving complex problems proactively.
• Strong time management and organizational skills are essential.
• Analytical mindset with the ability to draw insights.
• Strong business acumen and customer-focused mindset.
• Excellent written and verbal communication, adaptable to audience.

Responsibilities

• Interpret client needs and identify the relevant Gartner Analyst.
• Provide research and resources to business leaders to improve their businesses.
• Partner with internal stakeholders on client needs and outcomes.
• Read industry research to develop understanding of complex topics.
• Provide executive level customer service and guidance.
• Build relationships with Gartner Analyst community and access to Gartner content.

Skills

Problem solving

Time management

Analytical mindset

Business acumen

Written/verbal communication

Education

Bachelor's degree

Job description

About This Role

Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive. In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.

What you’ll do

• Interprets client needs and identifies the most relevant Gartner Analyst to fulfill the request
• Provides research and resources to business leaders to help improve their businesses
• Partners with internal stakeholders on client needs
• Reads industry research and develops understanding of complex topics
• Provides executive level customer service
• Builds strong working relationships with the Gartner Business & Technology Insights Analyst community and receives unlimited access to all Gartner research content

What you’ll need

• Bachelor's degree
• Experience in proactive problem solving with complex scenarios
• Strong time management and organizational skills
• Analytical mindset
• Strong business acumen
• Great written and verbal (live) communication skills, able to adjust style based on audience

Who you are

Technologically savvy: able to quickly learn new systems and tools
Works well in team environment
Growth mindset with self-starter attitude
Strong interest in business and technology along with a willingness to learn

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• A reasonable estimate of the base salary range for this role is 56,000 USD - 78,000 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• The talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates.
• We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount and more.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Gartner believes in fair and equitable pay.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].

At Gartner, we guide the leaders who shape the world. Over 13,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.