Certified Shift Manager (Age 21+)

McDonald's; Wilmington (DE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Direct Deposit

Health insurance

2 weeks paid vacation for certified 20

Free meals

Employee referral bonus

Flexible scheduling

Uniforms

Archways to Opportunity

Job summary

McDonald’s is seeking a Shift Leader to run successful shifts, develop team members, and ensure QSCV across Quality, Service, Cleanliness and Value. You’ll lead a fast-paced team, uphold standards, and help deliver the McDonald’s experience to customers.

Growth opportunities include progression to Department Manager and General Manager roles. Competitive benefits, flexible scheduling, and training programs accompany this leadership role.

Qualifications

• Strong leadership and communication required.
• Ability to lead in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Previous restaurant or supervisory experience preferred.
• Professionalism, dependability, and accountability.
• Open availability including mornings, evenings, weekends, holidays.
• Reliable transportation.
• Bilingual abilities in English & Spanish preferred; certifications listed below.

Responsibilities

• Set the tone of the shift and ensure standards are executed consistently.
• Manage people, processes and performance during assigned shifts.
• Contribute to delivering the McDonald’s experience to customers and crew.

Skills

Leadership

Communication

Fast-paced

Problem solving

Restaurant experience

Availability

Transportation

Bilingual (English/Spanish)

Job description

At McDonald’s, great leaders create great experiences — for customers and crew alike. As a Shift Leader, you are responsible for running successful shifts, developing team members, and ensuring operational excellence in Quality, Service, Cleanliness, and Value (QSCV).

If you’re ready to step into leadership and grow your career, we’re ready for you!

Qualifications:

• Strong leadership and communication skills
• Ability to lead in a fast-paced, high-energy environment
• Strong problem-solving and decision-making skills
• Previous restaurant or supervisory experience (preferred)
• Professionalism, dependability, and accountability
• Open availability (including mornings, evenings, weekends, and holidays)
• Reliable personal transportation
• Bilingual abilities are a plus ( Excellent verbal and written communication skills required in English & Spanish)
  The following certifications and leadership development courses are required by McDonald’s and must be completed and maintained:
• Valid ServSafe Certification
• Leadership Transitions (LT)
• Developing The Leader In Me (DLIM)
  These certifications ensure you are fully prepared to lead safely, effectively, and in alignment with McDonald’s operational standards.
  As a Shift Leader, you are accountable for managing people, processes, and performance during your assigned shifts. You’ll help deliver the McDonald’s experience by:

You are responsible for setting the tone of the shift and ensuring standards are executed consistently.

Growth & Career Opportunities:

At McDonald’s, leadership growth is intentional and supported. As a Shift Leader, you gain:

• Advanced people leadership experience
• Operational and financial management skills
• Training and performance management expertise
• A pathway to Department Manager and General Manager positions
• Many of our General Managers began their careers as Shift Leaders!

Benefits & Perks:

• Competitive pay scale based on performance
• Direct Deposit
• 2 weeks paid vacation for certified managers
• Health insurance coverage (eligibility requirements apply)
• $100 Employee Management Referral Bonus (for referrals who remain employed 90+ days)
• Flexible scheduling (based on business needs)
• Free uniforms
• Free or discounted meals
• Archways to Opportunity education programs
• For more information on these benefits, Additional information is available in our restaurants.

Additional Information...

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling. By applying for a job at a franchisee-operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization to contact me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. This job posting is for a position in a restaurant owned and operated by an independent franchisee, and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.