Certified Senior Pharmacy Technician (West Hartford)

Walgreens; Ellington (CT); On-site; USD 33,000 - 39,000; Full time

Job summary

Walgreens in the West Hartford area (Ellington vicinity) is seeking a Pharmacy Technician to assist pharmacists in dispensing medications, maintaining inventory, and delivering exceptional customer service. The role involves handling prescriptions, data entry, and supporting team operations to ensure accuracy and efficiency.

Qualified candidates have at least one year of pharmacy or retail experience, English fluency, and the appropriate PTCB/ExCPT certification.

Qualifications

• Pharmacy technician with at least one year of work experience in a retail or hospital setting.
• PTCB or ExCPT certification (except in Puerto Rico) or pursuing certification.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products and services, resolving issues for a positive experience.
• Assist pharmacists by entering patient and drug information into pharmacy systems and supporting dispensing activities.
• Support inventory management, including ordering, unpacking, and stocking pharmaceuticals.

Skills

Customer service

Cash handling

Communication

English fluency

Inventory control

Math skills

Computer basics

Pharmacy knowledge

Education

PTCB or ExCPT certification

Tools

Pharmacy systems

Job description

Location and Compensation

Location: West Hartford, WA (Ellington) and Walmart Supercenter #2386, 352 PALMER RD, WARE, MA, 01082, US.

Compensation varies by location and experience. Salary ranges include: $21.00 - $29.00 / Hourly, $19.25 - $26 / Hourly, $19 - $22 / Hourly.

Job Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services; resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers.
• Under the supervision of a pharmacist, assists in the practice of pharmacy in accordance with state, federal, and company policy; reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring accurate data entry, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine, and checking for possible interactions.
• Assists pharmacists in scheduling and maintaining work flow.
• Reports prescription errors to pharmacist on duty immediately and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Registers all related sales on assigned cash register, collects and handles cash as required, and assists customers to OTC aisle when possible.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner.
• Assists and supports Pharmacy Department on inventory management activities, including ordering, unpacking, checking, and storing shipment of pharmaceuticals; maintains knowledge of company asset protection techniques; files claims for warehouse overages, shortages, order errors or damaged goods involving Rx drugs.
• Assists pharmacist in administering clinical services including collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
• Assists with exterior and interior maintenance by ensuring Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
• Coaches pharmacy technicians and cashiers in correct use of processes and tools to drive efficiency within the pharmacy.
• Completes special assignments and other tasks as assigned.
• Earns and maintains PTCB or ExCPT certification through the designated PTCB training program and/or state required certification/registration; otherwise, earns PTCB or ExCPT certification as condition of promotion to senior technician.
• Attends training and completes PPLs requested by Manager and acquires continuing education credits; maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
• Possesses one year of work experience as a pharmacy technician in a retail or hospital setting.
• Requires willingness to work flexible schedule, including evening and weekend hours.
• PTCB or ExCPT certification (except in Puerto Rico).
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills (counting, measuring, and weighing medications).
• Prefer basic level PC skills (e.g., start up and shut down computer, use mouse to point and click).
• Prefer the knowledge of store inventory control.
• Prefer PTCB certification.

Qualifications & Compliance

We will consider employment of qualified applicants with arrest and conviction records. CVS Health is an equal opportunity/affirmative action employer, including disability/veterans. All applicants are subject to right-to-work and background checks, including DBS and compliance with all applicable laws.

Job is open until filled. Eligibility for benefits and full compensation depends on geography, experience, education and other factors.