Certified Recovery Specialist Lead

WellSpan Health; Gettysburg (Adams County); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Education assistance

DailyPay

Expanded parental leave

Job summary

WellSpan Health seeks a Certified Recovery Specialist Supervisor to join the Warm Hand-Off program across WellSpan and partner hospitals in York and Adams Counties. The role emphasizes recovery support, care coordination, and supervision of certified staff, with 80 hours every two weeks and evening shifts (3-11:30pm), Monday–Friday.

You will engage in outreach, linkage to treatment, and collaboration with hospitals, community partners, and MAT providers to promote timely, person-centered care

Qualifications

• High School Diploma or GED required.
• Associates Degree preferred.
• Strong communication and outreach skills.
• Proven ability to navigate behavioral health systems and coordinate care.

Responsibilities

• Train and supervise staff to ensure program standards and timely documentation.
• Coordinate housing, transportation, and other services to support recovery.
• Provide peer-based recovery support and advocacy for clients post-crisis.
• Maintain data and reporting to meet grant requirements and program metrics.

Skills

Communication skills

Computer literacy

Care and support knowledge

Education

High School Diploma or GED

Associates Degree

Job description

80 hrs/2 weeks

Will be working at WellSpan Newberry Hospital, WellSpan Shrewsbury Hospital, WellSpan York Hospital, WellSpan Gettysburg Hospital, UPMC Memorial Hospital and UPMC Memorial Hospital

Join WellSpan's Warm Hand-Off Program and Help Transform Lives

WellSpan is proud to partner with YADAC to expand the Warm Hand-Off (WHO) Program, an innovative initiative designed to connect individuals experiencing substance use challenges with the support and treatment they need.

Job Description

Full-time, Eves

3-11:30pm

Monday-Friday

80 hrs/2 weeks

Will be working at WellSpan Newberry Hospital, WellSpan Shrewsbury Hospital, WellSpan York Hospital, WellSpan Gettysburg Hospital, UPMC Memorial Hospital and UPMC Memorial Hospital

Join WellSpan's Warm Hand-Off Program and Help Transform Lives

WellSpan is proud to partner with YADAC to expand the Warm Hand-Off (WHO) Program, an innovative initiative designed to connect individuals experiencing substance use challenges with the support and treatment they need.

The WHO Program provides immediate outreach, engagement, and care coordination for individuals following an overdose, substance use-related emergency department visit, or other critical intervention point in York and Adams Counties. By meeting individuals where they are and offering compassionate support, our teams help bridge the gap between crisis and recovery.

We are seeking passionate professionals who are committed to making a difference in the lives of individuals and families affected by substance use disorders. Team members will have the opportunity to work alongside hospitals, community partners, and recovery resources to ensure people receive the right care at the right time.

If you are driven by purpose, value collaboration, and want to be part of a program that is changing lives across our communities, we would love to hear from you.

General Summary

Contributes in a peer support capacity to facilitate recovery and enhance wellness by sharing personal experience, practical knowledge, and lived expertise with clients and interdisciplinary teams. Serves as a role model for recovery for both staff and peers and partners with individuals in developing recovery tools, achieving recovery goals, and building support networks. Provides timely engagement and recovery support to individuals following substance use-related crises, which may include oversight of the Warm Hand-Off Program to promote treatment linkage, continuity of care, and successful recovery outcomes. Has two primary functions: direct client care and supervisory activities for monitoring assigned certified recovery specialist's work and outcomes.

Responsibilities

Duties and Responsibilities

Remote Work Capable

Essential Functions

• Trains and orients new staff to duties and responsibilities of a Certified Recovery Support position. Monitors CRS productivity and documentation in order to meet program requirements and maintains schedules. Participates in performance reviews and performance issues as needed.
• Responsible for maintaining data and records to ensure compliance with program standards including grant related reporting as appropriate.
• Provides marketing and trainings within the community as needed.
• Provides peer-based recovery support services through advocacy, mentoring, education, resource navigation, and recovery coaching to individuals impacted by substance use disorders in both the home and community.
• Completes necessary documentation for each peer encounter within 48 hours of encounter. Completes all necessary paperwork during the intake, and updates paperwork as needed. Completes all required documentation, reporting, and data collection activities in accordance with agency, funding, and regulatory requirements, while participating in staff meetings, peer reviews, on-call responsibilities, and quality improvement initiatives.
• Engages family members and natural supports, when authorized, by providing education, emotional support, overdose prevention information, and resource navigation to support recovery outcomes.
• Provides additional support and supervision to CRS staff and meets weekly for face to face supervision with all assigned staff. Documentation of these visits must be given to the program Director.
• Serves as a liaison with community agencies, healthcare providers, funding sources, and referral partners; conducts outreach, education, and training on recovery support services and Warm Hand-Off processes; and maintains current knowledge of local resources while fostering collaborative relationships across assigned service areas.
• Coordinates ancillary services (housing, transportation, employment, health care) to support the recovery process of assigned peers and assist with warm hand-offs, minimizing potential for relapse and preventing overdoses.
• Provides Buprenorphine Care Coordination in MAT provider offices to enhance communication between individuals and their MAT providers.
• Assists in the development of individual recovery plans, with specific interventions directed at achieving individualized goals.
• Assists individuals to improve the quality of their lives and their ability to become active and productive family members and members of their community through prevention, early intervention and monitoring of successes/challenges in the recovery process.

Common Expectations

• Recognizes, respects and accommodates differences as they relate to culture, ethnicity, race, gender and sexual orientation.
• Completes all necessary paperwork during the intake, updates paperwork as needed and completes documentation of each encounter while completing monthly logs of services provided.
• Acquires knowledge of resources in assigned county or counties.

Travel Requirements

• Estimated Amount: 40% - Frequent local travel is required to provide recovery support services in hospital, community, and home-based settings, including response to WHOS referrals, outreach activities, and coordination with community partners.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED Required
• Associates Degree In a health related field. Preferred

Work Experience

• 1 year Supervisory experience. Required and
• 1 year Experience in the behavioral health/medical field. Required and
• 1 year Experience in navigating the behavioral health system (i.e. crisis services, vocational rehabilitation, recreational activities, and human services, etc.). Required

Licenses

• Certified Recovery Specialist Upon Hire Required and
• Certified Recovery Specialist Supervisor within 90 days Required

Driver's License Statement

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, And Abilities

• Excellent human relations and oral/written communication skills.
• Basic computer skills including email, Word, and internet.
• Knowledge of and ability in the care and support of individuals in a specific age group.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.