Certified Pharmacy Technician System Support - Retail Support Group

Vanderbilt Health; Tennessee; On-site; USD 48,000 - 60,000; Full time

Job summary

Vanderbilt Health is seeking a Certified Pharmacy Technician System Support for the Retail Support Group. The role focuses on training staff, supporting pharmacy systems, and ensuring data quality to enable safe medication use.

Candidate must be a Certified Pharmacy Technician (PTCB or NHA) with at least 3 years of relevant experience; retail background is preferred. The position operates Monday–Friday, 8:00 am–5:00 pm, on-site in Tennessee.

Qualifications

• Must be a self-starter who thrives in a fast-paced environment and contributes to team success.
• Adaptable, proactive, with strong understanding of pharmacy systems and operations.
• Able to communicate clearly, both verbally and in writing, and to collaborate with team members.
• Ability to multitask efficiently.

Responsibilities

• Supports implementation and testing of new pharmacy systems or processes.
• Serves as a technical resource for pharmacy systems and data management.
• Assists with data management to support programs, compliance, and safe medication use.
• Participates in quality assurance activities related to medication use processes.

Job description

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

Pharmacy Coord Retail Support

Job Summary

Provides expert leadership in the utilization of technical pharmacy and computer skills to assist in development, implementation, and support of pharmacy systems or processes. Requires knowledge of pharmacy and hospital processes and strong analytical skills in gathering information, identifying problems and assisting with resolution of problems relating to systems or processes. Good written and verbal communication skills are required. Training of pharmacy staff to effectively utilize pharmacy systems is a requirement of the position.

Vanderbilt Health is hiring a Certified Pharmacy Technician System Support for the Retail Support Group!

Position Highlights

• Responsible for training new hires and existing employees on systems and workflow processes.
• Central point of contact for technician inquiries.
• Staffing in workflow.
• Hours are Monday - Friday between 8:00am - 5:00pm.
• No weekends.

Qualifications

• The ideal candidate is a self-starter who thrives in a fast-paced environment and is passionate about contributing to the success of the team.
• This role requires someone who is adaptable, proactive, and has a strong understanding of pharmacy systems and general pharmacy operations.
• Ability to take initiative without waiting for direction and someone that can collaborate effectively with team members.
• The ability to communicate clearly and concisely, both verbally and in writing, to ensure questions or concerns are addressed promptly.
• Ability to provide concise and accurate answers to inquiries, ensuring clarity and understanding.
• Able to multitask efficiently.
• 3 years of relevant experience is required. Retail experience is strongly preferred.
• Must be a Certified Pharmacy Technician through either PTCB or NHA in order to be considered.

Key Responsibilities

• Supports implementation and testing of new systems or processes utilized in the pharmacy.
• Serves as a technical resource to users and others in the department for pharmacy systems and data management.
• Assists with data management to support programs, compliance, and safe medication use processes.
• Participates in quality assurance activities related to the medication use process or specified program.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Mentoring & Coaching (Novice): Constructively trains and mentors others by providing positive direction and feedback. Has provided constructive suggestions to improve a situation. Knows how to remove roadblocks to success and avoids judgments at all times. Makes a concerted effort to pass on experiences and job information that can be learned easily.
• Pharmacy Data Management (Intermediate): Demonstrates a conceptual and business understanding of Data Management, as well as related topics. Able to quickly and accurately discuss the impact of new technology, platforms and design criteria on Data Management. Knowledgeable of the major business units which use applications in Data Management. Understands and monitors appropriate key business indicators as they may apply to enhancements to Data Management. Able to communicate with users and customers regarding various business functions and how they fit into Data Management in an easily understood manner.
• Pharmacy Systems Integration (Intermediate): Demonstrates mastery of systems integration in practical applications of a difficult nature. Able to blend legacy systems with new systems and technology in a seamless solution. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering systems integration solutions without requiring support and instruction from others.
• Pharmaceutical Quality Assurance & Compliance (Advanced): Possesses specialized knowledge of the appropriate rules and regulations and applies them in difficult, stressful and complex situations. Demonstrates expertise and advanced knowledge of process improvement, and quality assurance techniques. Understands the principles upon which the rules and regulations are based. Demonstrates a commitment to continuous quality improvement and maintains compliance with a federal, state and local regulations as well as VUMC policies and procedures. Able to explain rules and regulations that are ambiguous or unclear.
• Pharmaceutical Computer Literacy (Intermediate): Has demonstrated a high level of proficiency in understanding computers or has successfully completed additional training for applications that are used to support more complex or automated medication use processes. Is capable of using the advanced features of pharmaceutical computer applications to support patient care issues of moderate difficulty.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

• Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
• Delivering Excellent Services:
• Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
• Ensuring High Quality:
• Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• Managing Resources Effectively :
• Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
• Fostering Innovation :
• Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Certifications

LIC-Pharmacy Technician - Tennessee

Work Experience

Relevant Work Experience

Experience Level

3 years

Education

Graduate of an approved discipline specific program

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.