Certified Pharmacy Technician - Care

AnewHealth; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Paid time off

Paid holidays

Job summary

AnewHealth is seeking Pharmacy Technicians for a remote-based role supporting nationwide patients. You will handle phone communications with patients, doctors, and facilities, and manage prescription data across multiple software systems.

Ideal candidates have a High school diploma/GED, relevant certification, and state registration. Strong customer service, drug knowledge, and confidentiality are essential, with opportunities to develop multiple skill sets in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• PTCB or NHA certification preferred/required where applicable.
• Current pharmacy technician registration with the State Board of Pharmacy.

Responsibilities

• Provide phone-based customer service to patients, doctors, and facilities.
• Enter high volumes of prescription data quickly and accurately.
• Receive authorizations, clarifications, or transfers using pharmacy software.
• Perform claim adjudication, prior authorizations, and eligibility checks.
• Support patient onboarding and maintain confidential records.

Skills

Phone-based work

Independent work

Customer service

Drug knowledge

Pharmacy billing

Confidentiality

Communication

Critical thinking

Education

High school diploma/GED

PTCB or NHA certification

State Board registration

Tools

Pharmacy software

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensureExactCare’spatients receive quality care out of their pharmacy services. They will work in a closed-door pharmacy environment, spending their time speaking with patients,doctorsand facilities on the phone in addition to the outlinedjob duties and responsibilities.

Job duties will vary from phone work and navigating multiple pharmacy software systems tosupportingthe various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.

This is a remote-based environment, allowing the Pharmacy Technician to provide an exceptional patient experience.AnewHealthprovides a fast-paced,high-energyenvironment, allowing Pharmacy Technicians to excel in many areas with a focus onphone-basedpharmacy work.

Responsibilities

• Providing an exceptional customer service experience each day in aphone-basedenvironment.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Utilizing sound drug knowledge to effectively receive prescription authorizations,clarificationsor transfers.
• Perform claim adjudication and auditing duties such as prior authorizations,billingand eligibility checks. Requiring outbound calls to patients.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’behalf.
• Partner with technicians and pharmacists to ensure that new patients are successfully onboarded toExactCare.
• Maintaining patient records with strong attention to detail and confidentiality.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Placing welcome calls to newly onboarded patients andestablisha trusted point of contact.
• Placing outbound calls to patients to create,maintainor update their medication profiles.
• Serve as backup support for times of higher patient call volume.
• Effectivelyassistwith patient questions over the phone.
• Performing in a high volume, fast paced environment to supportExactCare’snationwide patient base.
• EmbodyAnewHealth’sCore Valuesin all communications and interactions.
• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assignedsimilar totheaboveconsistent with knowledge,skillsand abilitiesrequiredfor the job.Not all of the duties may be assigned to a position.

Qualifications

Theserepresentthe desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meetall ofthe standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) andmaintaina current certificate
• Mustmaintaina pharmacy technician registration with State Board of Pharmacy

Experience

• Must be 18+ years of age
• Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a phone-based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Ability toutilizecomputer equipment,technologyand work within multiple software programs to receive medication authorizations,clarificationsand/or transfers.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge ofappropriate processesin taking prescriptions,clarificationsand transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Physical/Mental Demands

Thisposition is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Must be able to commute to multiple site locationswithin assigned territory.May be necessary to work extended hours as needed.

Schedule

Thisis a full-time position with an expectation to work an average of40 hoursperweek andbe available outside of normal business hours to meet customer expectations on an ad-hoc basis.Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

Travelmayberequiredforspecial organization or department events,department teammeetings,trade shows, conferences, and other client engagements.

This is a remote position.

Benefits

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits,401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.