Certified Peer Support Specialist - Field Based - Must live in Louisiana

CVS Health; Bastrop (LA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Peer Support Specialist in Louisiana to guide and mentor members on their recovery journey. The role involves field-based visits, collaboration with care management, and coordination with healthcare providers to support personalized recovery goals.

Applicants should have 1–2 years in community/outpatient mental health or substance use settings, be RPSS-certified per Louisiana guidelines, and possess strong communication skills.

Qualifications

• Minimum 1–2 years in community/outpatient mental health or substance use setting.
• Certified Peer Support Specialist (RPSS) per Louisiana guidelines.
• Strong communication and interpersonal skills; travel up to 50%.

Responsibilities

• Attend case rounds and assist team in identifying members who may benefit from peer support services.
• Educate care management on how peer support services aid recovery and improve access to care.
• Collaborate with healthcare professionals to align recovery goals with care plans.
• Assist care managers in developing person-centered plans and goals with members.
• May accompany members to medical or behavioral health appointments to support connections to resources.
• Conduct face-to-face or virtual visits and engage members in goal setting.
• Document non-clinical, person-centered notes about member outreach.
• Develop relationships with community resources to support members in remaining in the community.

Skills

Communication skills

Travel readiness

Cultural competence

Bilingual

Recovery-oriented approach

Education

High School Diploma or GED

RPSS Certification

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

QuickBase

EHR Systems

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Using lived experience associated with barriers experienced when navigating the mental health and substance use system of care and in achieving their own personalized recovery, Peer Support Specialists (PSS) guide, coach, and mentor assigned members who are seeking to achieve their individualized recovery goals. In this capacity, the employed PSS will utilize their personal experience of recovery to help the Aetna team understand best how to coordinate care for members. Conduct field-based visits with member to support them in their personalized recovery journey.

• Regularly attend case rounds and assist the team with identifying members who might benefit from Peer Support Services and share information regarding how best to deliver services,
• Orient and educate the care management team as to how peer support services can help members in achieving member recovery goals, reinforcing the care plan, maintaining community tenure, adjusting tasks to fit with the member’s culture, language, and religion, improving access to care, identifying health care needs, and reducing unnecessary hospitalizations or emergency services.
• Collaborate with healthcare professionals and providers on the principles of recovery, and opportunities for improving and understanding the social determinants of health that may be impacting member’s health and treatment plan through various communication channels.
• Assist care managers and coordinators in helping members to identify socio-economic issues that affect their overall health and develop person-centered plans and goals.
• May attend medical, behavior health or community appointments with members, when appropriate, to support connections to community-based resources to support overall treatment goals and advocate for getting the best possible care.
• Conduct face-to-face and/or virtual visits with members for the purposes of engaging the member in strengths-based, person-centered goal setting.
• Assist members in setting and obtaining short and long-term strength-based goals.
• Support members in developing their personalized voice and choice in care processes.
• Partner with the member in their efforts to connect with community-based services and supports to ensure access and utilization of these services and support the member in remaining in the community setting of their choice.
• Possess strong communication skills to not only engage the member initially in peer services but also to develop a working relationship that supports the member in achieving their individualized recovery pathway.
• Possess strong collaboration skills internally with health plan staff and externally with members and community agencies for the purposes of developing a holistic plan for the member that is reflective of the member’s stated goals.
• Knowledge of and/or ability to research available community-based supports and services to support member’s whole health.
• Possess strong technological skills regarding the ability to navigate and utilize numerous web-based and computer applications including but not limited to Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, QuickBase and Electronic Health Records.
• Possess strong documentation skills regarding the entering of non-clinical person-centered notes related to member outreach.
• Ability to manage multiple competing projects and demands.
• Maintain continuing education requirements in accordance with standards established for Peer Support Specialists in Louisiana.
• Ability to travel 50% of the time to multiple office and home locations with personal vehicle, reliable transportation, valid driver’s license, and automobile insurance is required.
• 1-2 years’ experience in community/outpatient setting working with members in a mental health or substance use setting is required.

• ~2-3 years of knowledge of formal and informal community agencies and resources. Working knowledge of multi-system outreach programs related to health care delivery, clinical education, and health-related services.
• ~ Ability to educate health care providers as needed to adjust interventions based on member’s cultural, ethnic, or religious preferences.
• ~ Experience using a computer and strong keyboard navigation skills including the use of MS Office Suite, Word, Teams and Excel applications.
• ~ Ability to work effectively with a wide range of constituencies in a diverse community.

Bilingual skills desired.

Peer Support Specialist certification is required (RPSS) per the State of Louisiana guidelines.

Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.

Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions.

High School Diploma or GED.

Full time Pay Range

18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

We anticipate the application window for this opening will close on: 10/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.