Certified Medical Assistant Primary Care Full-time Days

Northwestern Memorial Hospital; Orland Park (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Insurance (medical, dental, vision)

Life insurance

Paid time off

Holiday pay

Job summary

Northwestern Memorial Hospital in Illinois is seeking a Certified Medical Assistant (CMA) to join our ambulatory care team. The CMA provides direct and indirect patient care under a physician or licensed nurse, performs laboratory testing, and supports clerical functions.

Hours start around 8am and end around 6:30pm with variable shifts; no weekends. The CMA works within the mission of NM, adhering to policies and standards, and collaborates with clinicians to deliver high-quality care.

Qualifications

• Certified Medical Assistant (CMA) credential required.
• Experience in ambulatory clinic setting preferred.
• Ability to perform lab tests and injections.

Responsibilities

• Presents a friendly, approachable demeanor and professional appearance.
• Provides accurate information and timely updates to patients and customers.
• Assists with clinical and clerical functions in ambulatory care.
• Rooms patients and provides direct patient care under physician/RN/LPN supervision.
• Performs point-of-care testing and lab procedures.
• Maintains infection control standards and sterile technique.

Skills

Communication

Teamwork

Patient service

Education

Certified Medical Assistant credential

Job description

The salary range for this position is $19.74 - $25.67 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

Hours will be starting around 8am and ending around 6:30pm but shift lengths may varry depending on needs of the clinic. No weekends.

The Certified Medical Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Certified Medical Assistant (CMA) is a multi-skilled worker who assumes a wide range of clinical and administrative roles within the physician office setting. Under the supervision of a Physician and/or the direction of a licensed nurse, the CMA provides direct and indirect patient care, performs laboratory and other testing, and may assist with clerical functions. The CMA serves as a key team player when interacting and communicating with patients and/or clinical staff in the ambulatory care environment.

Responsibilities

• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Rooms patients and provides direct patient care under the supervision of a physician, and/or direction of an RN/LPN. Records medical, surgical and family histories, medications and vital signs. Prepares patients for office procedures and assists nursing and medical staff with routine examinations and patient treatments. Always considers specific patient needs; administers care according to individual age and abilities.
• Explains treatment procedures to patients; reinforces patient education regarding medication and special diets or testing that has been provided by the RN/LPN or physician (for example, the After Visit Summary).
• Administers injections and medications as directed by physician.
• Performs point of care testing, including venipuncture, urine dips, finger sticks, strep screens, flu screens, pregnancy tests, and cultures. Independently performs other tests and/or office procedures such as EKG's, pulmonary testing, and chronic disease management testing.
• Is knowledgeable about the purpose, process and results for tests and lab specimens frequently performed in an office setting.
• Relays NORMAL test results to patient or reads results, verbatim, from the physician documentation. Consults an RN, LPN, or physician should the patient have questions regarding their results.
• Adheres to CDPG Environment of Care policies. Maintains infection control standards for exam/procedure rooms and areas where patient care services are delivered. Cleans, disinfects, changes linen etc. Performs quality checks and trouble-shoots office instruments. Is knowledgeable of sterilization techniques and biological indicators for sterilization.
• Participates in shared governance, committee work, and practice/department projects.
• Demonstrates the knowledge of proper identification and reporting of medical/health care errors.
• Demonstrates a willingness to support co-workers; voluntarily pitches in. Willing to mentor and train new staff. Acts as an integral member of the team.
• Communicates appropriately and clearly with all. Maintains a good working relationship within the office and other ancillary departments. Demonstrates a positive attitude.
• Handles situations in a mature and professional manner.
• Prioritizes and re-prioritizes workflow and maintain an organized workspace.
• Engages in teamwork as a team player and a team builder.
• Meets current standards and policies for documentation. Provides documentation that is timely, accurate, up to date, complete and legible.
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• Charges for all ancillary services performed
• Participates in ongoing educational activities appropriate to the area of practice. Seeks experiences, formal and independent learning activities to maintain and develop clinical and professional skills and knowledge. Shares knowledge from continuing education programs with co-workers.
• Exhibits creativity and flexibility through the dynamics of change.
• Appropriately utilizes the functionality of the medical record and practice management systems within their job responsibilities, for example, all documentation, order entry, results, referrals, etc.