Certified Medical Assistant - Patient Care & Admin Support

Springfield Clinic; Pekin (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Springfield Clinic in Pekin, IL seeks a Certified Medical Assistant to support physicians, optometrists, NP/PAs, and nursing staff in direct and indirect patient care, lab work, and medical records. You will schedule, prepare patients, take vital signs, and handle referrals and prescriptions under supervision.

The role emphasizes accurate documentation, documentation of patient education, infection control, and adherence to clinic policies, with a focus on high-quality customer service.

Qualifications

• High School diploma or GED preferred.
• Graduate of an accredited medical assisting program as required by the certifying body.
• Maintain CMA/RMA/NCMA credentials according to requirements.
• CPR certification per American Heart Association guidelines within 30 days of hire.

Responsibilities

• Assist in organizing the nursing station and work area to facilitate good work flow.
• Organize all written medical information for physician/nurses review and place in the record in correct order.
• Assist in answering phones for physician, nurse and receptionist.
• Schedule appointments effectively and efficiently according to patient needs.
• Open mail and distribute to appropriate person, file miscellaneous office information, organize all written communication.
• Order all office supplies utilizing cost containment methods.
• Order all medical supplies, stock exam rooms, clean according to Infection Control Policies.
• Perform pre-certifications/referral for insurance companies as necessary.
• Provide patient/family education and reinforce all patient teaching under provider’s direction.
• Call in prescriptions to pharmacy, provide patient instructions and document under provider’s direction.
• Schedule procedures/surgeries as necessary.

Skills

Interview patients

Take vital signs

Customer service

Education

High School diploma or GED

Graduate of accredited medical assisting program

CMA/RMA/NCMA or equivalent certification

CPR certification

Job description

JOB DESCRIPTION

The Flex Clinical Staff member is responsible for patient care according to individual needs of the patient population within the rules and regulations of their scope of practice and managing the operations of the office on a daily basis.

Description

JOB DESCRIPTION

The Flex Clinical Staff member is responsible for patient care according to individual needs of the patient population within the rules and regulations of their scope of practice and managing the operations of the office on a daily basis.

Job Relationships

Reports to the Operations Manager

Principal Responsibilities

• Obtain medical information, chief complaints, vital signs and diagnostic test results in preparation for physician examination and documents in the medical record.
• Assist the physician in the examination treatment of the patient by handing instruments, providing dressings, preparing equipment, etc. according to Infection Control Policy.
• Administer care treatments prescribed by the provider within scope of practice.
• Provides for continuity of care with patient treatment plans prescribed by the provider by putting in orders, scheduling tests and procedures, relaying patient results to providers and patients as appropriate, make referrals to other agencies, obtaining prior authorizations or certifications as needed.
• Serve as a patient advocate by protecting patient rights and give attention to complaints regarding service.
• Provide emotional support and guidance to patients/family.
• Demonstrate professionalism by adhering to performance standards including dress code.
• Insure confidentiality for patients and staff.
• Maintain knowledge by attending appropriate education programs, reading current journals and literature, and documents for yearly evaluation.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Orient new personnel to specialty.
• Perform other job duties as assigned.
  
  

Education/Experience

• Educated as an LPN or CMA by an approved program.
  
  

Licenses/Certificates

• Current licensure in the state of Illinois or certification for CMA.
• CPR certification per American Heart Association guidelines required within 30 days of hire.
  
  

Knowledge, Skills And Abilities

• Assume accountability and responsibility for own practice and that, which is delegated.
  
  

Working Environment

• Works in office setting during the hours the Clinic is available to patients/families.
• Sitting vs. standing averages to 50-50%.
• Minimal lifting requirements. Occasional lifting required for orthopedics, geriatrics and internal medicine.
  
  

PHI/Privacy Level

HIPAA1