Certified Medical Assistant (Midtown)

Avenue 360 Health and Wellness; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Avenue 360 Health and Wellness is seeking a Medical Assistant to support clinical operations, from front desk duties to basic patient care. The role emphasizes patient-centered service and collaboration with healthcare providers to maintain efficient clinic operations.

The position requires Medical Assistant Certification and BLS, with a background in handling clerical tasks, phlebotomy, and basic clinical tasks. On-site clinic environment with a team-focused culture.

Qualifications

• Bilingual English and Spanish preferred for patient communication.
• Experience with patients in fast-paced settings is advantageous.
• Strong communication, problem-solving and professionalism under pressure required.

Responsibilities

• Greet and assist patients, ensuring a welcoming experience.
• Perform front desk duties: phones, scheduling, registrations, and records.
• Assist providers during exams and procedures and prepare lab specimens.

Skills

Bilingual English-Spanish

EHR systems

Communication skills

Scheduling software

Patient interaction

Education

Medical Assistant Certification

High school diploma or GED

BLS Certification

Job description

Role Overview

The Medical Assistant is a multiskilled health professional who works collaboratively with healthcare providers to deliver high-quality, patient centered care. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience.

Areas of Accountability

This position is directly accountable for the following key areas:

1. Patient Experience & Customer Service

• Provide exceptional, welcoming, and professional interaction for every patient.

• Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service.

• Assist patients by identifying needs, answering questions, and finding timely solutions.

• Communicate clearly using proper language, grammar, tone, and professionalism.

1. Administrative Support

• Perform front desk reception duties, including greeting patients with professionalism and warmth.

• Answer phones, schedule appointments, and provide instructions for the registration process.

• Complete and maintain medical records following organizational standards.

• Prepare and type correspondence; process mail and manage office communications.

• Process, code, and complete insurance claim forms accurately.

• Perform purchasing, inventory management, and equipment maintenance tasks.

• Use computer-based systems for billing, transcription, scheduling, insurance claims, accounts receivable, and database entry.

• Arrange hospital admissions, radiology appointments, and external referrals.

• Call prescriptions into pharmacies by provider’s orders.

1. Clinical Care & Patient Support

• Welcome and room patients, ensuring a warm and supportive experience.

• Measure and document vital signs, patient histories, allergies, and chief complaints.

• Provide patient education regarding medications, treatments, chronic disease management, and special diets.

• Prepare patients for examinations and perform routine screening tests.

• Assist providers with exams, minor procedures, and office surgeries.

• Prepare lab forms, perform phlebotomy, and collect various lab specimens.

• Conduct basic laboratory tests and ensure proper documentation.

• Follow the “Time Out” protocol for all procedures.

• Demonstrate familiarity with Ryan White, Title X, and Sliding Fee Scale documentation requirements.

• Perform EKGs; assist with X-ray and physical therapy procedures when needed.

• Administer medications and injections (IM, vaccines, antibiotics, hormonal, etc.) under provider orders.

• Change dressings, apply bandages, and provide first aid treatments.

• Sterilize instruments; maintain exam rooms, supplies, and equipment.

• Dispose of biohazard materials in compliance with OSHA standards.

• Practice all OSHA safety procedures consistently.

• Enter high-quality clinical documentation that meets legal, ethical, and organizational standards.

• Participate in quality management and quality assurance initiatives.

1. Medication, Record, & Communication Management

• Sort and fax approved prescription refills to pharmacies.

• Coordinate referrals, radiology orders, and laboratory orders while verifying insurance requirements.

• Prepare, release, and obtain medical records upon receipt of proper patient authorization.

• Scan relevant documents into the EHR promptly for provider accessibility.

• Check phone messages regularly and return calls promptly, or route them to the appropriate team member.

• Follow organizational medication policies for administering, receiving, storing, and transferring medications and vaccines.

1. Compliance, Safety, & Operational Support

• Complete daily and monthly assigned tasks, including POCT controls and documentation.

• Maintain required training for Food Bank and Food RX programs.

• Complete ASN TVFC state training modules related to vaccine storage, handling, transferring, and data logger use.

• Follow guidelines for ordering, managing, and storing private vaccines and medications.

• Demonstrate understanding of incident reporting and the protocol for calling clinical codes.

• Maintain knowledge of clinic life safety components (emergency exits, fire extinguishers, spill kits, eye wash stations).

• Provide input on quality improvement projects and support operational benchmarks.

• Perform additional duties assigned to support clinic operations and patient safety.

1. Flexibility & Additional Responsibilities

• Provide cross coverage to other clinics as needed.

• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.

• Perform additional duties or special projects assigned to support organization operations.

• Understand that the responsibilities listed are not intended to be all-inclusive and may evolve based on the needs of the clinic.

Education, Licensure/Certification:

• High school diploma or GED required.

• Medical Assistant Certification is required.

• BLS (Basic Life Support) Certification required.

Experience, Skills/Abilities Related Requirements:

• Bilingual proficiency in English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply.

• Experience working with patients, clients, or the public in a fast-paced environment preferred.

• Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure.

• Soft skills such as empathy, adaptability, teamwork, and a service-oriented mindset.

• Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software preferred.

Continuing Education and Training Requirements:

• Participates in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements.

• Maintain Medical Assistant Certification.

• Maintain BLS (Basic Life Support) Certification.