Certified Medical Assistant - Internal Medicine

CP01 Carilion Medical Center; Roanoke (TX); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision Benefits

Pension Plan

Paid Time Off

Onsite fitness

Wellness app access

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Roanoke, VA is hiring a Certified Medical Assistant - Internal Medicine to provide basic clinical services and clerical support under licensed staff. You will triage calls, assist with patient intake, document in the EMR, schedule referrals, and support care coordination with physicians and staff.

Requires a High School Diploma or GED, AHA BLS-HCP, and certification through a national CMA group.

Qualifications

• Education: High School Diploma or GED.
• Experience: None.
• Licensure: Medical Assistant Certification through a recognized national association (AAMA, AMT, NHC, NHA, etc.).
• Life Support: AHA BLS-HCP required.
• Strong communication and problem-solving skills; proficient with EMR systems.

Responsibilities

• Triage incoming clinical calls and address patient questions or route to appropriate department.
• Coordinate communication of physician orders and update scheduling as needed.
• Document encounters accurately in the EMR and support care plans.
• Schedule appointments, process referrals, and collect demographics and insurance information.
• Serve as patient advocate and support care coordination and quality improvement activities.

Skills

Communication

Problem Solving

EMR Proficiency

BLS-HCP

Education

High School Diploma or GED

Job description

Employment Status: Full time
Shift: Day/Evening (United States of America)
Facility: 3 Riverside Cir - Roanoke
Requisition Number: R162065

Certified Medical Assistant - Internal Medicine (Open)

The Certified Medical Assistant provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff, physician or mid-level practitioner. Demonstrates knowledge of growth and development to appropriately care for patients served. Complies with all federal, state, and local agency requirements and standards; and Carilion and CMG policies, procedures, and standards.

Advice Line Support - Triages incoming clinical calls, addresses patient questions or routes to appropriate department. Advice Line Nurse - Assesses caller needs, gathers clinical information, and determines appropriate care actions. Documents all encounters accurately and timely in the electronic medical record. Coordinates communication of physician orders to clinical staff and updates scheduling as needed. Collaborates with administrative and billing staff to ensure completion of orders and care plans. Serves as a resource for referrals, clinical review, and coordination of patient services. Addresses customer concerns, resolves issues, and escalates when necessary to leadership. Participates in performance improvement activities, including chart review and data collection. Uses critical thinking and multitasking skills to manage multiple calls and priorities simultaneously. Schedules appointments, processes referrals, and collects patient demographic and insurance information. Utilizes electronic systems to document care and support communication across teams. Serves as a patient advocate and provides psychosocial and cultural support. Applies knowledge of growth and development to provide age-appropriate care. Supports quality improvement and service enhancement initiatives.

Provides basic technical clinical services and clerical support in the delivery of quality patient care as directed by licensed staff, physician or mid-level practitioner. Demonstrates knowledge of growth and development to appropriately care for patients served. Complies with all federal, state, and local agency requirements and standards; and Carilion and CMG policies, procedures, and standards. Provides basic clinical care and performs advanced technical skills for patients of all ages according to established standards and appropriately documents and reports patient observations to licensed staff. Collects patient assessment data to include height, weight, vital signs, chief complaint/symptoms, current medications, etc. for assessment by licensed staff. Documents patient information in the medical record in a timely manner to include update treatment procedures, medication refills, test results, patient concerns, etc. in compliance with applicable Carilion Clinic policies and procedures. Observes all safety precautions and standards. Updates patient demographic information. Performs other basic technical and clerical duties relating to the operation of the practice as assigned and for which training has been provided.

What We Require:

• Education: High School Diploma or GED.
• Experience: None.
• Licensure, Certification, and/or Registration: Medical Assistant Certification through a recognized national professional association such as the American Association of Medical Assistants, the American Medical Technologists, the National Association of Healthcare Professions, the American Registry of Medical Assistants, or the National Healthcare Association. May be hired on a provisional status once the applicant receives the letter confirming they have taken the certification exam and have a provisional passing score.
• Life Support: AHA BLS-HCP required.
• Other Minimum Qualifications: Effective communication and problem‑solving skills. Effective computer skills required for automated systems, including electronic medical records.

Compensation Range:

$18.70 - $26.18 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace.

For more information on E‑Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well‑being at Carilion Clinic

Carilion understands the importance of prioritizing your well‑being to help you develop and thrive. That’s why we offer a well‑rounded benefits package, and many perks and well‑being resources to help you live a happy, healthy life – at work and when you’re away. When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

In our workplace, we're devoted to the success of our employees. No matter where you are in your career, we will help you continue to learn, grow, and share your knowledge with others.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Join an organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, fully dedicated, and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, and multi-specialty physician practices spanning southwestern Virginia.

Join us and begin your career in a place where every day is a new adventure of creating the future of health care.