Certified Medical Assistant Health Coach

1103 Team Member Services; Sanford (ME); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

403(b) Retirement Plan

Paid Time Off from Day One

Parental Leave

Career Development Resources

Job summary

AdventHealth in Sanford, FL is seeking a Medical Assistant to educate members on their care team and support care coordination, including scheduling and referrals. You will assist with front desk inquiries, perform health screens, review records, and help ensure smooth patient visits across the continuum.

The role involves RAF reviews, welcoming patients, and maintaining the clinical space, with duties expanding to check-out and post-visit follow-ups as needed.

Qualifications

• Knowledge of chronic disease management.
• Empathetic nature and ability to provide top-tier service.
• Experience in guest relations or customer service (preferred).
• Team-based care approach and strong English communication.
• Ability to manage care plans under RN guidance.

Responsibilities

• Educates members on their care team and coordinates care, including scheduling appointments and referrals.
• Participates in daily operations of the practice, answering calls and assisting front desk inquiries.
• Performs health screens, reviews records, and identifies care gaps.
• Conducts RAF reviews, greets patients, and reviews welcome packets.
• Manages check-out, follow-up calls, and other duties as assigned.

Skills

Chronic disease management

Empathetic service

Team-based care

English communication

Computer literacy

Education

Technical/Vocational School

Graduate of Medical Assistant Program

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 401 Towne Center Blvd City: Sanford State: Florida Postal Code: 32771

Job Description: Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals. Participates in daily operations of the practice, including answering phone calls, assisting with front desk inquiries, and maintaining the clinical space. Communicates through various digital channels to support patient care. Performs initial health screens and intake for new members. Obtains and reviews old medical records to ensure comprehensive patient history. Identifies care gaps and orders necessary screening tests. Confirms appointments and provides instructions to patients. Conducts pre-visit RAF reviews to prepare for patient visits. Welcomes patients, provides tours of the practice, and reviews welcome packets. Ensures all medical records are available for office visits. Performs needed screenings and orders appropriate tests during visits. Conducts intra-visit RAF reviews to assess patient needs. Reviews quality metrics, performs vitals, screenings, and medication reconciliation. Manages the check-out process with patients and conducts post-visit follow-up calls. Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of chronic disease management [Required]
• Empathetic nature and a distinct ability to consistently provide top tier service. [Required]
• Driven by passionate desire to enhance and improve member outcomes. [Required]
• Knowledgeable in member advocacy and navigating complex systems. [Required]
• Responsible for managing the member’s entire care plan with the guidance of the RN Case Manager and Provider. [Required]
• Ability to function and assist others in a team-based environment. [Required]
• Ability to support and navigate the health needs of the member. [Required]
• Ability to build trust, rapport and work in a supportive way. [Required]
• Ability to collaborate with entire team to meet the needs for the patient. [Required]
• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements. [Required]
• Experience with computers required. [Required]
• Actively participates in daily team huddles. [Required]
• Administer medications, perform vital signs, ECG’s, and various point of care testing per providers orders. [Required]
• Other duties as assigned. [Required]
• Experience in guest relations or customer service [Preferred]

Education

• Technical/Vocational School [Required]
• Graduate of a Medical Assistant Program
• Work Experience: N/A
• Additional Information: N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Required]
• American Association Medical Assistants (CMA) [Required] OR Clinical Medical Assistant Certification (CMAC) [Required] OR ARMA Registered Medical Assistant (RMA) [Required] OR AMT Registered Medical Assistant (RMA) [Required] OR National Certified Medical Assistant (NCMA) [Required] OR Certified Clinical Medical Assistant (CCMA) [Required] OR Nationally Registered Certified Medical Assistant (NRCMA) [Required]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements -https://tinyurl.com/msy4mja2

Pay Range: $17.28 - $27.5

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.