Certified Medical Assistant (Germantown Surgery Center)

OrthoSouth; Germantown (TN); On-site; USD 32,000 - 43,000; Full time

Job summary

OrthoSouth is seeking a Patient Experience Focused Clinic Assistant. The Medical Assistant will support Doctors and Nurses by updating patient histories, scheduling appointments, and performing routine care tasks. The role requires CMA certification and BLS, with strong English communication and basic computer skills.

Responsibilities include preoperative communication, medical record maintenance, and thoughtful patient interactions while ensuring confidentiality and adherence to clinic policies.

Qualifications

• High school diploma or equivalent.
• CMA certification required.
• Current Basic Life Support certification.
• Basic computer knowledge and data entry skills.
• Ability to read/communicate in English; additional languages preferred.

Responsibilities

• Assist doctors and nurses in patient care and medical record maintenance.
• Schedule patient appointments and update histories.
• Record vital signs and perform CLIA waived testing as needed.
• Maintain patient privacy and confidentiality at all times.
• Communicate with staff and coordinate care across departments.
• Follow department protocols and assist with data entry.

Skills

Basic patient care

Medical data entry

English communication

Team communication

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Are You a Patient Experience Focused Clinic Assistant?

A Medical Assistant is responsible for assisting Doctors and Nurses in providing care to their patients. Their duties include recording and updating medical histories and contact information in patient files, scheduling patient appointments and performing standard care procedures like vital signs and CLIA waived testing. The CMA assists the nursing staff with tasks like preoperative phone communications, medical record maintenance, postoperative courtesy phone calls and computer data entry. Other duties as assigned by Supervisor.

Education & Experience

High school graduate or equivalent.

Basic computer knowledge and skills.

Required License and Certification

Certified Medical Assistant (CMA) certification.

Current Basic Life Support certification

Knowledge, Skills and Abilities

Must be able to demonstrate the knowledge and skills necessary to provide basic assistive patient care. Assist both clinical and nonclinical staff with computer data entry.

Ability to effectively present information to top management, and immediate nursing staff. Ability to read and communicate effectively in English. Additional languages preferred.

Demonstrates the knowledge and skills in the basic patient care.

Demonstrates the ability to utilize recognized channels of communication.

Demonstrates the ability to maintain good interpersonal relationships with patients, coworkers, and other health team members.

Essential Functions

The following description of job responsibilities and performance expectations is intended to reflect the major responsibilities of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.

A. Demonstrates a commitment to the basic concepts of continuous quality improvement.

• Demonstrates courteous behavior to all co-workers and guests.
• Recognizes when others are in need of help, information or directions and offers to help when able, or finds someone who can.
• Contributes to the fluctuating staffing needs of the department and/or other departments by being flexible in own assignments and work schedules.
• Assumes responsibility for assigned shifts.
• Assumes responsibility for down time, seeks/performs other job-related activities or notifies charge/Manager of down time/need for further job assignment.
• Maintains patient, employee and center privacy and confidentiality at all times.
• Promotes a professional image by adhering to the established dress code.

B. Communication

• Maintains open and positive lines of communication
• Utilizes a multi-disciplinary communicative approach for maintaining and improving patient care.
• Communicates appropriately:
• Utilizes proper chain of command
• Maintains emotional control and diplomacy at all times.
• Uses verbal and non-verbal communication in a pleasant, professional manner.
• Communicates only factual information to employees, patients and physicians to avoid misunderstandings and undue stress.
• Maintains patient, employee and center confidentiality.

C. Communicates effectively, both verbally and in writing, to other members of the healthcare team to ensure quality of care.

• Shares pertinent patient information with other health care team members.
• Ensures information relating to the care of the patient is communicated to nursing staff.

D. Utilizes the patient care process in providing care in order to promote a positive and uneventful preoperative/perioperative/postoperative experience.

• Functions in assigned areas according to established department protocols and demonstrates knowledge of /surgery center policies and procedures.
• a. Performs duties as outlined in the job description.
• b. Follows the policies and procedures established by OSSC.
• c. Recognizes own responsibility in ensuring that policies and procedures are adhered to throughout the facility.
• Demonstrates sensible and efficient use of supplies by limiting waste.
• Maintains a safe patient environment and takes action to reduce risk situations.
• Demonstrates knowledge of universal precautions relevant to specific job tasks.
• Assists with the replenishing of supplies and with the necessary housekeeping duties to promote patient care.
• Participates in problem solving when QI issues are presented and incorporates solutions into patient care.

Other Functions

• Develops leadership skills that demonstrate commitment to patients, unit, Surgery Center, and own personal growth along with maintaining knowledge of current procedures and trends.
• Assumes responsibility for own learning
• Increases competency using educational materials.
• Attends/ takes part in in-services and documents as instructed.
• Seeks out knowledge needed for current procedures and trends.
• Identifies areas of conflict and seeks conflict resolution.
• If assistance is needed, provides written/verbal feedback to Manager or Director.
• Assumes responsibility for availability of supplies and proper functioning of equipment necessary to provide patient care.
• Develops a personal plan to cultivate skills that will be reviewed yearly during the performance appraisal process.
• Takes part in the Surgery Center's program to promote the safety of self, patients, and co-workers.
• Takes responsibility for the knowledge of and adherence to Blood borne Pathogen Standards.
• Is able to demonstrate the knowledge of and adherence to safety and security guidelines.
• Handles hazardous materials according to established policy and procedures.
• Reports real or potential safety problems that are associated with activities in their work area.
• Complies with Surgery Center and unit specific personnel services and policies.
• Attends 50% of departmental meetings per year, 50% of facility meetings per year and is accountable for the information presented at all departmental and facility meetings by initialing minutes when read.
• Maintains required certifications based on area of practice as follows: BLS - All CMA - Applicable staff
• Consistently reports to work on time and begins work promptly and performs duties for entire scheduled shift.
• Maintains absentee rate within limits of status.
• Notifies appropriate department manager of absences and tardiness.
• Attends all mandatory surgery center in-services and watches mandatory videos as evidenced by attendance records.
• Reads new policies and documents as instructed.