Certified Medical Assistant (Entry Level)

onemedical; Westport (CT); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

One Medical seeks a Certified Medical Assistant (Lab Services Specialist/Member Support Specialist) to provide venipuncture and clinical support at one of our offices. You will be the first point of contact for patients, manage intake and scheduling, and ensure the lobby reflects the One Medical experience.

You will support front desk operations, billing inquiries, and coordinate with providers and the virtual medical team using Slack, G-suite, Zoom, Circulation, RingCentral, and our EMR system.

Formación

• Provide venipuncture and clinical support to patients.
• Deliver friendly, patient-centered service and remove barriers to care.
• Assist with front desk tasks, scheduling, billing inquiries.
• Maintain accuracy and privacy of lab and patient information.

Responsabilidades

• Use C-I-CARE in all patient interactions to ensure a positive in-office experience and support patient intake and scheduling.
• Provide venipuncture services across a wide age range as needed by the office location.
• Perform extended duties such as non-blood specimen collection, EKGs/ECGs, vitals, vaccines, tests, and swabs.
• Maintain proper specimen labeling, handling, and processing; manage inventory and sterilization.
• Respond to patient messages, follow up on lab cases, and assist providers and virtual team with clerical tasks.
• Handle front-of-house duties including check-in/check-out, insurance verification, and prepping tests.
• Contribute to team development through meetings, problem solving, and ad hoc support.
• Perform opening/closing duties and maintain the look of patient and staff spaces; restock supplies.

Conocimientos

C-I-CARE framework

Venipuncture

Clinical support

Communication skills

Team player

Empathy

Herramientas

Slack

G-suite

Zoom

Circulation

RingCentral

Electronic Medical Record (EMR)

Descripción del empleo

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a One Medical Certified Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, (stop here for NYC) ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustiv