Certified Medical Assistant (Entry-Level)

One Medical; Darien (CT); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Paid sabbatical every five years

Free One Medical memberships for you,

Employee Assistance Program

Competitive health plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical is seeking a Certified Medical Assistant for our Darien, CT office. You will perform venipuncture and clinical support, while serving as the first point of contact for patients and assisting with front-desk duties and care coordination.

A strong focus on empathy, accuracy, and teamwork drives daily patient experiences. You'll work with a modern tech stack, including EMR, Slack, G-Suite, and Zoom, to deliver seamless in-office and virtual care services.

Qualifications

• Active Medical Assistant certification from recognized bodies.
• Graduated from an accredited Medical Assistant program or military training.
• Strong customer service and patient-centric approach.
• Excellent written and verbal communication skills; ability to work with diverse teams.

Responsibilities

• Provide venipuncture and clinical support to patients.
• Manage patient intake, scheduling, and follow-up communications.
• Support billing, insurance verification, and clerical tasks as needed.
• Maintain accuracy in specimen labeling, handling, and processing.

Skills

Venipuncture

Customer service

Written and verbal communication

Team collaboration

EMR system knowledge

Computer literacy

Education

Medical Assistant certification (NHA/AAMA/NCCT/AMT)

Postsecondary Medical Assistant program accreditation

Tools

Electronic Medical Record System

Slack

G-Suite

Zoom

Circulation

Job description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a Certified Medical Assistant at One Medical (internally referred to as Lab Services Specialist/Member Support Specialist) at our office in Darien, CT, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure thelook and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You area strong teamplayer and use your innovativeproblem solvingskills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. Youare able toidentifyopportunities anddeliver oncustomer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work toutilizeyour strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

Whatyou'lllikely workon:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical andadministrative, andensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform andassistwith extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintainhigh standardsof in-office care through proper specimen labeling,handlingand processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectationsetc
• Contribute to team development through rounding, attending team huddles,participatingin team problem solving,supporting inoffice providers with ad hoc asks, etc.
• Perform opening and closing duties/daily office upkeep asrequired, includingmaintainingthe look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, and our Electronic Medical Record System,in order tointeract with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Otherjob relatedduties may be assigned by management.

Whatyou'llneed:

• An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT
• Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education OR completed relevant Medical Assistant training by any branch of the armed forces
• Strong customer service skills, including ability toestablishand maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiencyin computer technology such as typing, navigating theinternetand using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additionalexperience with remote teams a plus)
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
• A proventrack recordof persisting through change, consistently stepping up totake actionon challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: the base pay for this position is$24per hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7:30am-7pm based in office primarily at our Darien, CT office.

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

In addition to the comprehensive benefits package outlined above, practicing clinicians also receive

• Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
• UpToDate Subscription - An evidence-based clinical research tool
• Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
• Discounted rate to attend One Medical's Annual REAL primary care conference

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.