Certified Medical Assistant - Clinical Patient Services Representative

Aylo Health, LLC; McDonough (GA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Life insurance

401(k)

Dependent Care FSA

Paid time off

Job summary

Aylo Health, LLC seeks a Certified Medical Assistant – Clinical Patient Services Representative to join one of its Clinical offices in McDonough, GA. You will manage encounters and the clinical relationship between provider and patient, ensuring timely processing of imaging, labs, prescriptions, and related activities to support a best-in-class patient experience.

As a key member of the Care Team, you will handle post-visit communications, EMR tasks in eClinicalWorks, high-volume calls, and

Qualifications

• High School graduate or equivalent education.
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration.
• 2+ years’ work experience in a clinical private practice setting with EMR experience.
• Professional verbal and written communication skills.
• Ability to work quickly and efficiently to initiate high volume of outgoing calls.

Responsibilities

• Initiate outgoing calls to patients with pending post visit care.
• Manage patient care and provider relation
• Manage turnaround time for encounters
• Receive and process e-prescription requests from the pharmacy
• Call-in and submit patient medications to pharmacy as instructed by provider
• Correspond with providers through eClinicalWorks regarding patient activity
• Document telephone encounters accurately
• Convey test results to patients by phone, privately and HIPAA-compliant

Skills

Patient experience

EMR experience

Communication skills

Clinic operations

Education

Medical Assistant program

Certification/Registration

Job description

Certified Medical Assistant – Clinical Patient Services Representative

Office

McDonough, GA - Hwy 155

Location

City: McDonough

State: Georgia

Country: United States

JOB SUMMARY:

The Clinical Patient Services Representative is a Certified Medical Assistant that will be assigned to one of Aylo Health’s Clinical offices and is responsible for managing the encounters, and clinical relationship between provider and patient while driving best in class patient experience. These consists of but not limited to ensuring

The Clinical Patient Services Representative serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience. This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.

ESSENTIAL FUNCTIONS:

• Initiate outgoing calls to patients with pending post visit care
• Manage patient care and provider relation
• Manage turnaround time for encounters
• Receive and process e-prescription request from the pharmacy
• Call-in and submit patient medication to pharmacy as instructed by provider
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
• Answers patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
• Performs other duties as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent education
• Proven history of driving a positive patient experience
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
• 2+ years’ work experience in a clinical private practice setting with EMR experience
• Must be able to work quickly and efficiently to initiate high volume of outgoing calls
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay
• Professional appearance and positive attitude
• Excellent communication and problem-solving skills.

We offer our employees acomprehensive benefits packagethat includes:

• Medical insurance with prescription drug coverage
• Vision insurance
• Company-paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Paid time off

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Aylo Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.