Certified Medical Assistant

Turnwell Mental Health Network, Inc.; Tempe (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading mental health clinic in Arizona seeks an attentive front office coordinator to create a professional and welcoming environment for patients. Responsibilities include assisting with check-in, scheduling appointments, and managing medical records while ensuring confidentiality in line with HIPAA standards. Strong communication and customer service skills are essential for this role.

Qualifications

• Experience in a medical office setting preferred.
• High attention to detail for documentation and patient records.
• Ability to maintain a professional demeanor under stress.

Responsibilities

• Create a welcoming atmosphere for patients.
• Communicate effectively with patients and providers.
• Assist with check-in and check-out.
• Schedule appointments and manage provider schedules.
• Maintain confidentiality and uphold HIPAA standards.

Skills

Communication skills

Multi-tasking

Confidentiality

Data entry

Customer service

Education

Level One fingerprint clearance card

Tools

General office equipment

Job description

Overview

We are a high-end mental health clinic with office locations in Scottsdale, Tempe, and Glendale, Arizona. We provide face-to-face and telepsychiatry services at the clinics and to patients in multiple other organizations, rehabilitation centers, and detox facilities throughout Arizona. We strive to provide the best health care & customer service in a very professional, yet personalized, warm, and friendly environment.

Responsibilities

• Create a positive, relaxing, welcoming, and professional atmosphere for patients.
• Communicate, effectively, and succinctly with patients and providers.
• Answer phone calls, take and transmit messages; monitor and respond to voice and email.
• Assist patients with check-in and check-out.
• Assist with intake and screening of new patients.
• Complete various types of paperwork for patients or insurance
• Accurately document and maintain medical records.
• Maintain clean, neat, and orderly front office and waiting room.
• Ability to multi-task and manage time independently and in a team setting.
• Schedule appointments and maintain provider schedules.
• Collect patient payments, deductibles, and patient balances.
• Ensure company policies of financial agreements are met.
• Knowledge of general office equipment
• Data entry of charges and payments
• Maintain confidentiality and apply strict standards of privacy and HIPAA compliance.
• Other duties as needed to promote high-quality environment and patient care.

Medical specialties

Psychiatry

Phlebotomy Experience

Level One fingerprint clearance card

Schedule

Schedule : 8-hour shifts

• Monday through Friday