Certified Medical Assistant

South Shore Health; Quincy (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

South Shore Health in Quincy, MA is hiring a Medical Assistant to support ambulatory practices within SSMC. You will room patients, take vital signs, perform phlebotomy as needed, and assist with vaccines and treatments under provider orders.

The role includes administrative duties such as scheduling, referrals, chart prep, and supplies management, with emphasis on efficient patient flow and excellent service.

Qualifications

• High School Diploma or equivalent preferred.
• Completion of a Medical Assistant program preferred.
• Experience in a clinical setting preferred.
• BLS Certification required.
• CMA certification preferred.
• Exceptional interpersonal, communication, and customer service skills.
• Ability to work as part of a team and handle patient flow.

Responsibilities

• Greet patients and escort to exam rooms in a professional manner.
• Assist with varied procedures under supervision of MD/NP/PA.
• Take vital signs and document accordingly.
• Coordinate front desk activities: appointments, referrals, and calls.
• Assist with testing, chart preparation, and patient education.
• Maintain patient rooms, restock supplies, and manage documentation.
• Ensure infection control and sterilization of instruments.
• Participate in weekly huddles and staff meetings.
• Communicate critical information to nurses and providers.

Skills

Interpersonal skills

Communication

Customer service

Education

High School Diploma

Medical Assistant program

Tools

Meditech

i-heal

Lotus Notes

Job description

Job Requirements

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number R-23654

Facility LOC0017 - 1495 Hancock Street1495 Hancock Street Quincy, MA 02169

Department Name SMC Administration

Status Full time

Budgeted Hours 40

Shift Day (United States of America)

We have options! We are opening new practices and expanding opportunities to work with our amazing ambulatory teams! We are hiring in Cardiology/ Ob-Gyn, Pediatrics, Family Medicine and Primary Care. Full time and Part time opportunities. SSMC offers benefits on day one, a competitive compensation plan, generous retirement plan contribution, and tuition reimbursement!

The Medical Assistant is responsible for supporting the practice with overall responsibility for maintaining efficiency of patient flow. Clinical duties include but are not limited to maintaining universal precautions; rooming patients, taking necessary vital signs and measurements, perform phlebotomy as needed, administering vaccines, performing treatments and procedures as ordered by the provider. The Medical Assistant will be responsible for answering practice education, counseling and performing various testing and screenings. The Medical Assistant will also be responsible for maintaining patients’ rooms, setting up and stocking, as appropriate as well as ordering and tracking supplies for the practice. Administrative responsibilities will include, without limitation, all generally accepted office responsibilities, making appointments, filing, answering phones, preparing correspondence, preparing patient charts, obtaining referrals and paperwork from referring physician offices.

Compensation Pay Range $23.30 - $33.30

Essential Functions

1. Greets patients coming in for appointments in a professional manner and escorts them into patient exam rooms.
2. Assist with varied procedures within the practice including both routine and non-routine (complex) procedures as directed and under the supervision of the MD, NP, or PA. (The extent and complexity of procedures will be practice specific and need to have documentation of why considered complex).
   • a - Provide a variety of services including: assisting physicians in all minor procedures and wound care as requested.
   • b - act as a chaperone when needed
3. Takes vital signs and documents accordingly.
4. Assists administrative team in greeting patients, scheduling appointments, processing orders, collecting encounter forms and answering telephones.
5. Assists with determining reason for visit or phone call, flags for immediate responses, takes messages appropriately and notifies appropriate medical staff.
6. Responsible for coordination of room rotations.
   • a - Assists with varied procedures, as directed and under the supervision of the MD, NP or PA
7. Assists with receiving test results for physicians and calling patient with follow up of labs and tests under direction of physician/nurse practitioner.
8. Cleans instruments and equipment following infection control guidelines.
9. Maintains sterilizer competencies.
10. Maintains excellent customer service and fosters an environment of optimal patient care
    • a - Communicate critical patient information to the nurse and/or provider.
    • b - Act in a professional manner at all times
    • c - Maintain a positive attitude at all times, creating a collaborative and team oriented environment
11. Ensures appropriate communication in changes in schedule with physicians, nurse practitioners, physician assistants, staff and patients.
    • a - Verifies schedule at end of clinic and gives to Program Director.
    • b - Assists Nursing Supervisor with completing weekly MA schedules
    • c - Participate in daily huddles, attend 75% of scheduled staff meetings and attend workflow/other meetings as needed.
12. Cross-trains to assist in covering the front desk team when needed. Duties include: patient check in/out, answering any questions that patient may have, and other related administrative tasks.
    • a - Efficiently manages email communications in a timely manner, uses appropriately and remains current with division/organizational communications.
    • b - Is proficient in the use of all computer applications, Meditech, lotus notes, i-heal..
    • c - Assists in uploading of photographs into Meditech and i-heal.
13. Percept new employees using the established check off sheet reviewing departmental protocols, policies and workflow.
    • a - serve as a role model/mentor providing support, training and sharing of knowledge including explaining and monitoring new workflows and policies
14. Works in Collaboration with Nursing Supervisor in the preparation of yearly evaluations by providing individual feedback and assisting with chart review and reviewing yearly competencies and ensure compliance with all personnel policies.
15. Commits to two sessions of our annual flu clinics
16. Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment
    • a - Demonstrates required office and clinical equipment competencies necessary to successfully perform this role
    • b - Verifies patient identification according to policy prior to administration of care and/or procedures.
    • c - Complies with the current CDC hand hygiene guidelines through proper hand-washing.
    • d - Adheres to universal precautions and makes appropriate use of personal protective equipment at all times.
    • e - Appropriately disposes of hazardous materials
    • f - Utilizes proper body mechanics when performing all aspects of the job
    • g - Follows appropriate chain of communication/command.
17. Other Duties As Required
18. Works the required weekend and holiday schedule

Job Requirements

High School Diploma or equivalent preferred

Completion of a Medical Assistant program preferred.

Experience in a clinical setting preferred

BLS - Basic Life Support required

CMA - Certified Medical Assistant certificate preferred

Exceptional interpersonal, communication, and customer service skills

Strong Clinical And Judgment Skills Are Essential.

Good organizational and prioritization skills

Ability to work successfully as a team player.

Demonstrated knowledge of varied medical procedures

Extensive knowledge of anatomy, physiology and English grammar.

Ability to react calmly and effectively in emergency situations.

Ability to read, understand and respond to detailed oral and written instructions; communicate clearly.

Able to both lead and take direction from Nursing Supervisor.

Employee must demonstrate computer proficiency through efficient use of the electronic medical record; telephone communications; e-mail; and other computer software as required.

Varies by Practice. Locations in Quincy, Weymouth, Whitman, Norwell

License/Registration/Certification Requirements

Basic Life Support (BLS) Certification - American Heart Association (AHA) (Including courses offered through SSH), INSTRUCTOR- Basic Life Support (BLS) - American Heart Association (AHA) (Including courses offered through SSH)