Certified Medical Assistant

Northwest Urgent Care Phase II, LLC; Johnson Creek (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

GoHealth urgent care seeks a Medical Assistant to support providers, radiologic staff, and patients. You will handle registration, vital signs, basic testing, and sensitive documentation to ensure an effortless patient experience.

Requirements include MA program completion, BLS certification, and relevant MA credentials; 1+ year experience is preferred. Join a team focused on compassionate care and efficient service.

Qualifications

• Graduate of a Medical Assistant program preferred.
• 1+ years MA experience under licensed supervisor within the last 3 years preferred.
• High school diploma or equivalent required.
• Knowledge of medical terminology strongly preferred.

Responsibilities

• Conduct patient registration, securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding care and status.
• Prepare patients for examination, including recording medical history and vitals; escalate to provider as needed.
• Perform point of care testing (e.g., flu, strep, urinalysis, ECG, HCG).
• Maintain exam rooms, front desk, and reception area; ensure providers have supplies.
• Maintain medical records and scanning charts to patient files.
• Open/close duties including cash handling and end-of-day procedures.

Skills

Medical terminology

BLS certification

Certified Medical Assistant

Education

Medical Assistant program

High school diploma

Job description

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Relationships Responsible to: Manager, Regional Operations or On-Site Manager Assignments received from: Manager, Regional Operations, Team Leader, On Site Manager Positions supervised: None

Job Summary In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re‑defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Job Requirements Education Graduate of a Medical Assistant Program preferred 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred High school diploma or equivalent required

Work Experience Medical Assistant experience preferred for Graduate of a Medical Assistant Program OR 2+ years of Medical Assistant experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred

Knowledge of medical terminology strongly preferred

Required Licenses/Certifications

Basic Life Support (BLS) required at the time of hire (obtained through the American Red Cross (ARC) or American Heart Association (AHA).

One of the following certifications is required at the time of hire:

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)

Graduate of an Accredited School of Nursing or LPN, LVN or RN EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) CNA - Certified Nursing Assistant *MA in WA State: must hold: 1) Certified MA (AAMA, NCCT, CMA, RMA) and WA certificate. (* Requires application with WA as "Certified MA"), OR 2) Registered MA (* Requires application with WA as "Registered MA") *MA in CA State: must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc.

Core Competencies

Collaboration

Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Innovation

Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.

Diversity and Inclusion

Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.

Integrity

Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.

Accountability

Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Additional Knowledge, Skills, and Abilities

Preferred None

Essential Functions

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalation of critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
• Ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• All other duties as assigned.

Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status.

The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately.

We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide.

We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.