Certified Medical Assistant

GoHealth Urgent Care; Hershey (PA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Sign-on bonus up to $2,000

Monthly incentive pay

Job summary

GoHealth Urgent Care in Hershey, PA seeks a Medical Assistant to support providers, radiology staff, and patients across registration, exam preparation, and vital signs. You will perform point-of-care testing and coordinate referrals, while maintaining records and front-desk duties to ensure a smooth patient experience.

The role requires an MA certification or relevant nursing/EMT credential, with BLS and CPOE expectations; one year of related experience is preferred in a fast-paced urgent care

Qualifications

• High School Diploma or equivalent AND 1+ years of MA experience in hospital, primary care, ED, or urgent care.
• CCMA/CMA/RMA/NCMA/NRCMA certifications or nursing/EMT/Paramedic licensure required within 12 months of hire
• CPOE certification required within 2 weeks if MA certification not obtained at hire
• BLS certification required at time of hire by ARC or AHA

Responsibilities

• Register patients, secure paperwork and insurance, verify eligibility
• Process co-pays and schedule appointments
• Coordinate provider referrals to specialists
• Answer patient questions and keep them informed of status
• Prepare patients for examination and document medical history and vitals
• Perform point-of-care testing as needed and maintain supply inventory
• Maintain medical records and scanning charts, and handle daily operations

Skills

Medical office management systems

Time management

Social perceptiveness

Communication skills

Organizational skills

MS Office

Patient management software

Education

CCMA

CMA

RMA

NCMA

NRCMA

LPN/LVN

EMT

Paramedic

Tools

MS Office

EHR software

Patient scheduling systems

Job description

Job Summary

It’s fun to work in a company where people truly BELIEVE in what they are doing! We’re committed to bringing passion and customer focus to the business. In a collaborative manner, the Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication. The Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re‑defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.

Minimum hourly rate starts at $17/hour and is commensurate with experience. This position offers monthly incentive pay based on performance metrics. Signon bonusup to $2,000(for eligibleapplicants.*)

Job Requirements

• High School Diploma or equivalent AND 1+ years of working experience as a Medical Assistant in a Hospital, Primary Care, Emergency Department, or Urgent Care setting OR One of the following MA certifications at the time of hire (or must obtain within 12 months of hire): CCMA- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistants, or CHP Certified Health Professionals)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists, or AAH, American Allied Health, or ARMA American Registry of Medical Assistants)
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA- Nationally Registered Certified Medial Assistant (verified through the National Association for Health Professionals)
• Graduate of an Accredited School of Nursing, LPN or LVN at the time of hire (verified through state license)
• EMT- Emergency Medical Technician (verified through state certification and/or the National Registry of Emergency Medical Technicians)
• Paramedic (verified through state certification and/or and the National Registry of Emergency Medical Technicians)

Required Licenses/Certifications

• CPOE certificationrequiredwithin 2 weeks of hire if MA certification is not obtained at hire
• Basic Life Support (BLS) required at the time of hire obtained through the American Red Cross (ARC) or American Heart Association (AHA)
• One of the following certifications is required (or must obtain within 12 months of hire): CCMA- Certified Clinical Medical Assistant (verified through NHA, National HealthCareer Association)
• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)

Additional Knowledge, Skills and Abilities Required

• Knowledge of medical office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Social perceptiveness and service-oriented
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in MS Office and patient management software

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Essential Functions

• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and elevate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence Ensure reception is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
• All other duties as assigned.

Note: This job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

When our customers enter our award-winning centers, they find a welcoming and comfortable environment, state-of-the-art technology and caring team members that help start the healing process immediately. We offer effortless on-demand care, 365 days a year in over 250+ centers nationwide. We partner with prominent and progressive health systems to support our communities across the entire continuum of care. These are the unparalleled experiences we strive for and how our team goes above and beyond for you.