Certified Health Coach - Remote

Sharecare; Indianapolis (IN); Teletrabalho; USD 29 000 - 34 000; Tempo integral

Resumo da oferta

Sharecare, a digital healthcare company, seeks a remote Certified Health Coach to join a high-engagement outreach team. You will conduct inbound and outbound coaching calls, educate and motivate members, and document interactions using the company’s software to track progress.

The role requires NBHWC-certified training or equivalent, a health-related bachelor’s degree, strong communication, and the ability to work evening shifts and rotating Saturdays.

Qualificações

• Completed training from a NBHWC certified training program required
• Active board certification in Wellness Coaching from NBHWC a plus
• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
• Experience with using chat to deliver coaching sessions a plus
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Ability to work independently and prioritize a moderate workload with minimal supervision
• Adaptability to schedule changes on an as-need basis
• Ability to multitask with members and operationally with managers and support staff
• Hard-wired internet connection is necessary as WIFI is not permitted

Responsabilidades

• Engagement calls (inbound/outbound) to inform and enroll participants
• Coaching calls (inbound/outbound) to support behavior change
• Chase calls to reach participants without a scheduled call
• Coordinate services with nurses and external vendors
• Support operational aspects to meet customer requirements
• Adhere to schedule and caseload for successful connectivity
• Participate in daily and monthly meetings to present findings and insights
• Document progress and efficacy of the program

Conhecimentos

Interpersonal skills

Communication skills

Motivational interviewing

Documentation software

Formação académica

Bachelor's degree in health-related field

Ferramentas

Microsoft Office

Documentation software

Descrição da oferta de emprego

Remote

Full time

R-102068

Job Description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards.

Job Summary

Start Date: Monday, October 26th, 2026

Shift: Monday - Friday: Must be open to any shift between the hours of 10:30am – 9:00pm CST.

It is required to work every fourth Saturday from 8:00am-4:30pm CST.

Training: Training will be a duration of 6 weeks from 8am – 4:30pm CST.

Due to the structured training schedule, new hires are unable to miss any days of training.

Compensation: Hourly Rate: $21.50 or $25 including certification through NBC-HWC or CHES only

The Certified Health Coach is part of a multi-disciplinary team that is responsible for improving both the individual health and wellness of program participants and the overall health status of a client's population. The Certified Health Coach is an integral part of an overall client specific Health and Care Support Team that engages and supports members with improving lifestyles and behaviors that put them "at risk" of developing chronic or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / elimination of identified risk factors. A Certified Health Coach is supervised by a Manager Coaching Operations.

Essential Job Functions

• Participating in the following types of telephonic calls:
• Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program
• Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life
• Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call
• Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors.
• Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers.
• Adhere to a schedule and caseload to support success and connectivity of member interaction.
• Caseloads may be a 1:1 model or team based. This is determined by the business/client need.
• Participate in daily and monthly meetings for updates and to present findings and insight
• Note and track the members' progress and efficacy of program

Specific Skills/ Attributes

• Effective interpersonal and communication skills required
• Understand directions and communicate/respond to inquiries
• Enthusiastically inspires members to change behaviors and to see possibilities
• Ability to coach effectively using motivational interviewing
• Ability to learn and effectively utilize documentation software to record interactions with members and to communicate directly via chat
• Attention to detail when documenting interactions with participants
• Flexibility to work any shift (typically evening shift) or change shifts based on business needs. This includes availability to work rotating Saturdays

Qualifications

• Completed training from a NBHWC certified training program required
• Active board certification in Wellness Coaching from NBHWC a plus
• Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.)
• Experience with using chat to deliver coaching sessions a plus
• Experience with benchmarks and contact center metrics preferred, including adherence to schedule
• Proficiency in computer data entry and Microsoft Office
• Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time
• Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired
• Ability to work independently and prioritize a moderate workload with minimal supervision
• Adaptability to schedule changes on an as-need basis
• Ability to multitask with members and operationally with managers and support staff
• Hard-wired internet connection is necessary as WIFI is not permitted

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.