Certification Client Manager

UTAC group; Northville (MI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental benefits

401(k) plan

Recognition awards

Job summary

UTAC group is seeking a Certifications Client Manager to lead management system certification services across North America. The role involves managing customer relationships, ensuring compliance with industry standards, and achieving sales targets while collaborating with internal teams.

Candidates should have key account management experience, knowledge of certification standards, and proficiency in Microsoft Excel. This position also offers a benefits package, including medical insurance and a 401(k).

Qualifications

• Experience in key account management or commercial activities is essential.
• Familiarity with management system certifications is needed.
• Proficient with Microsoft Excel and analytical/strategic thinking.

Responsibilities

• Manage relationships with customers and stakeholders.
• Promote UTAC services and ensure customer satisfaction.
• Lead certification sales in the US and provide audit duration calculations.

Skills

Key account management

Management system certification experience

Advanced proficiency in Microsoft Excel

Strong mathematical skills

Fluency in English

Education

Relevant degree or experience in management

Tools

Microsoft Office applications

Concur

Kronos

Job description

Job Description

The Certifications Client Manager is responsible for managing North America to provide certify company management systems services to standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001 and ISO 50001. This role requires the ability to successfully manage tasks and assignments in multiple areas. Initiative and ownership of responsibilities are critical to the success of this individual.

Essential Duties and Responsibilities

• Manage and build strong professional relationships directly with customers and internal stakeholders through regular face-to-face meetings
• Knowledge of certification standards is required
• Promote and maintain a high level of customer satisfaction
• Advise customers on the best certification solutions
• Ensure the competitiveness and full compliance of UTAC services with the expectations and requirements of the customer
• Calculate optimum audit durations in accordance with international certification rules and submit a competitive quotation economically and technically (with the support of the operation team)
• Participate in Project Teams to explain and defend the customer’s view in terms of quality, costs, delivery times and to satisfy their requirements

Operations

• Work collaboratively with French back office (Certification Technical Center team) to calculate audit duration for in-progress clients and prospects
• Provide feedback and analysis to operations to improve, adjust, and expand marketing strategies
• Complete and regularly update account plans
• Maintain a high level of technical and application competence and utilize this certification knowledge to drive Management System certification business
• Provide clear client overviews to the management
• Ensure that the customer’s requirements are all identified and well understood by the operation team

Commercial Skills

• Lead certification sales of UTAC in the US and North America
• Drive negotiation during business acquisition and recertification process, promoting certification market in terms of cross-selling
• Support operational teams in framework agreement deployment
• Identify and evaluate new business opportunities and adjacent market opportunities (new services / new standards)
• Meet sales targets and revenue growth targets
• Support preparation of the budget, manage and report selling prices and order intake target list
• Responsibility for turnover and its evolution for US certification activities
• Manage relationship with customers in case of claims and logistics/quality crisis
• Monitor and take necessary actions to reduce overdue

Additional Responsibilities

• Assist in supporting the UTAC culture and values (Integrity, Expertise, and Innovation)
• Perform other duties as assigned

Education and Skill Requirements

• Key account management / commercial experience
• Experience in management system certification or similar activities
• Advanced proficiency in Microsoft Excel required
• Strong mathematical skills required
• Basic computer skills are a must
• Proficient with all Microsoft Office applications and the ability to become proficient in any systems that we use (Concur, Kronos, etc.)
• Strong problem solving, strategic thinking and analytical skills required
• Demonstrated interpersonal skills and ability to communicate effectively with all stakeholders
• Strong time management, multi-tasking, and organizational skills
• Strong attention to detail required
• Exceptional work ethic and positive attitude required
• Fluency in the English language is required
• Organize and maintain efficiency of personal work area
• Self-starter, who can multi-task and possess strong communication skills
• Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals
• Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job
• Accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect
• Consistently adhere to, and support all UTAC policies, procedures, and safety regulations

Physical Requirements

• Exposure to industry-accepted chemicals and noise
• Regularly required to stand, reach, bend and move about the facility
• Able to lift and/or move materials as needed in the performance of assigned duties
• Requirements include, but are not limited to, standing, walking, sitting, twisting, bending, lifting, seeing, speaking, hearing
• Prolonged periods of sitting at a desk and working on a computer

Benefits

In the US this includes:

• Medical Insurance, dental
• 401(k)
• Recognition awards linked to our UTAC values of Expertise, Innovation and Integrity

Equal Opportunity Employment

UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.

Eligibility and Immigrant Status

Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in. Immigration visa sponsorship is not available for this position.