Certification Analyst

Us Bank; Knoxville (TN); Hybrid; USD 71,000 - 83,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Up to 11 paid holidays

Parental leave

Sick leave

Disability insurance

Life insurance

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a certification-focused analyst to evaluate and certify customer POS and PMS applications for seamless gateway integration. You will coordinate with internal teams and external developers to implement data exchanges and optimize transaction processing.

The role emphasizes analytical problem-solving, detailed data review, and adherence to industry best practices to reduce interchange costs while ensuring robust integrations across systems.

Qualifications

• Bachelor's degree (technical discipline preferred), or equivalent work experience.
• 1–3 years of experience in computer technology applications and analysis.
• Proficient use of word processing, spreadsheets, and presentations.

Responsibilities

• Analyze, evaluate, and certify customer POS and PMS applications for the Elavon gateway and acquiring hosts.
• Create processes for external developers to exchange payment data with Fusebox gateway, Simplify, and direct acquiring hosts.
• Consult on industry best practices to help customers minimize interchange on transactions.
• Compile and review detailed information where small oversights can have large downstream impacts.
• Provide recommendations based on certification results to ensure sound integration.

Skills

Analytical thinking

Project coordination

Interpersonal communication

Problem solving

Verbal & written presentation

Education

Bachelor's degree (technical preferred)

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Position Highlights

• Responsible for analyzing, evaluating, and ultimately certifying customer Point of Sale (POS) and Payment Management System (PMS) applications to the Elavon gateway and acquiring hosts
• Uses established requirements to create processes for external software developers to exchange payment transaction data with the Fusebox gateway, the Simplify payment application, and numerous direct acquiring host communication options
• As a subject matter expert, assists multiple internal and outside parties on industry best practices in order for our customers to achieve the lowest possible interchange on their transactions
• Part of that process includes compiling and reviewing very detailed information, of which small oversights can have large downstream impacts for multiple parties
• Recommendations are made to each customer based on the certification results to ensure a sound integration

Basic Qualifications

• Bachelor's degree (technical discipline preferred), or equivalent work experience
• One to three years of experience in computer technology applications and analysis

Preferred Skills and Experience

• Ability to develop test schedules, review test plans, track test issues and report on test results
• Ability to analyze a business need and compile a general roadmap to see a certification to completion
• Proficient computer skills, including use of word processing, spreadsheet, graphics and presentation software
• Strong planning, project, organization and negotiation skills
• Strong analytical and problem-solving skills
• Strong interpersonal communication and verbal, written and presentation skills
• Ability to manage multiple tasks/projects and deadlines simultaneously, and work as part of a project team

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $70,890.00 - $83,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.