JOB ID 3373 CEP Retina Patient Care Coordinator

Center For Sight; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

Center For Sight in Charleston, SC seeks a Patient Care Counselor to educate patients on retina procedures, explain pre and post operative instructions, and serve as the liaison between the clinical staff and patients.

You will schedule consults, surgeries, and follow-up visits; review treatment plans and insurance details; collect payments and verify insurance coverage; and assist in check-in, check-out, and patient communications with warmth and efficiency.

Qualifications

• Experience in a professional environment with strong customer service focus.
• Ability to develop connections with patients with warmth and empathy.
• Strong verbal and written communication skills.

Responsibilities

• Educate patients on retina procedures and pre/post op instructions.
• Review Alphaon and Care Credit with patients and provide pamphlets if needed.
• Schedule all consults, surgeries and post-op appointments.
• Review all consents and surgery plans are signed and sent to the surgery center.
• Verify insurance details and collect co-pays, coinsurance and deductibles.
• Communicate and schedule surgery times and other appointments.
• Confirm daily surgery schedules and ensure balances are collected.

Skills

Education

High School Diploma or GED

Job description

PATIENT CARE COUNSELOR-CHARLIE HALL BLVD

JOB SUMMARY:

Patient Care Counselors are responsible for educating patients on Retina procedures, have knowledge of all types of Retina Surgeries that are available as well as Pre and Post Op instructions. Additionally, Patient Care Counselors follow-up with patients after their surgery has been performed. They are the liaison between the clinical staff and the patient.

ESSENTIAL JOB FUNCTIONS (other duties as required):

• Educate patients on the procedures recommended by their physician
• Review Alphaon and Care Credit with the patients and provide a pamphlet if they are interested as evidenced by a patient's financial need.
• Schedule all Consults, Surgery and Post OP appointments.
• Review all consents and surgery plans are signed and sent to the surgery center.
• Review patient chart for previous balances and check for Insurance Verification share notes.
• Collect fee for procedures in addition to, any co-pays, coinsurances and deductibles.
• Review the cost for the surgery, what is covered by insurance and what is patients' responsibility.
• Communicate and schedule the surgery times with the patient and all other appointments needed.
• Confirm the patients scheduled for each day of surgery, all balances have been collected, and all appointments have been made.
• Assist with scheduling referrals.
• Assist in check-in and check-out, as needed.
• Assist in answering phones and returning patient calls.
• Adherence to applicable laws, regulations and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct.

Competencies:

• Self-starter with a demonstrated ability to learn and apply complex concepts to their daily work.
• Ability to develop strong connections with our patients, communicating with warmth and empathy.
• Team oriented individual who finds fulfillment in helping and supporting others.
• Motivated and resilient individual who is on a path to grow a meaningful medical career within a successful surgical practice.
• Ability to communicate and interact professionally with others.
• Ability to follow oral and written instructions.
• Ability to multi-task and work in a fast-paced environment.
• Ability to manage time appropriately to meet the deadlines and requirements of the organization.
• Must be able to work under pressure and respond to patient requests in a positive manner.

Education and Experience:

• Experience within a professional environment with a strong customer service focus
• Previous experience in the medical field preferred; experience in optometry or ophthalmology a plus.
• High School Diploma or GED required, willing to train the right person,

Position Type and Expected Hours of Work:

• This is a full-time position located in Charleston, SC
• Monday - Friday
• Travel to other locations as necessary

Benefits:

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off