Centralized Service Manager II

Truist; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Truist is seeking a Centralized Service Manager to oversee third party relationships and ensure risk, cost, and quality objectives are met within the business unit. The role focuses on risk assessments, due diligence, contract review, and fourth party oversight under TPRM standards.

Candidates should have extensive experience in third party management, risk oversight, and procurement, with strong analytical and communication skills.

Qualifications

• Bachelor’s degree or equivalent; 7+ years in third party management, risk, sourcing, or related fields.
• 7+ years of experience in third party management, risk oversight or related fields.
• Strong analytical, problem-solving, and negotiation skills.
• Strong relationship management and communication skills.
• Experience with third party management and procurement.
• Adaptable to diverse projects and cultures.
• Proficient with Microsoft Office.

Responsibilities

• Identify and manage third party risks per TPRM policies.
• Engage with the Business Unit to define service scope with third parties.
• Monitor relationships to ensure service quality and cost savings.
• Handle high-risk or multi-service third-party relationships.
• Complete SRs, TPQPs, and DDQs with business unit.
• Establish supplier performance metrics and meetings.
• Develop contingency and transition plans.
• Ensure contract compliance and accurate invoicing.
• Serve as liaison between third party and LOB.
• Support audit responses with TPROF.
• Possibly mentor a team (not managing staff).

Skills

Analytical skills

Negotiation

Relationship management

Communication skills

Adaptability

Sourcing experience

Risk oversight

MS Office

Education

Bachelor’s degree or equivalent

MBA/Master’s in relevant field

Tools

SAP Ariba

RSA Archer

SharePoint

Job description

Please review the following job description:

Centralized Service Manager will ensure day-to-day oversight and management of assigned third parties who provide Truist with outsourced services and applications. Facilitate the completion of third party risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned third parties with the understanding of the business unit’s sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendations to management and Third Party Risk Operations Function (TPROF). Manage relationship within the business unit and with the third party to improve risk, cost, quality, and ease of doing business across the business unit.

**For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position. This includes, but is not limited to:

• H-1B,
• F-1 OPT
• F-1 STEM OPT
• F-1 CPT
• J-1
• TN-1
• TN-2
• E-3
• O-1
• Future sponsorship for U.S. lawful permanent residence status

LOCATION:

Please note that candidate must be located in one of the following locations:

• Charlotte, NC
• Atlanta, GA

Truist ‘in office’ requirement is 5 days per week. No full remote or relocation assistance available at this time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Identify and manage third party risks per the Third Party Risk Management policies and guidelines.
• 2. Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the third party.
• 3. Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
• 4. Responsibility may include complex or high-risk relationships (third parties that provide high risk services or multiple services, managing services that pose high risk to the bank).
• 5. Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined third party lifecycle requirements.
• 6. Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and third party performance.
• 7. Develop and effectively execute on third party contingency and termination/transition plans.
• 8. Ensure contract compliance and proper invoicing for documented terms and conditions.
• 9. Serve as tactical and strategic point of contact between third party and line of business (LOB) teammates.
• 10. Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.
• 11. Accountable to assist in providing audit responses (internal/external) related to scope of responsibility, in coordination with TPROF.
• 12. May have team lead/mentorship responsibilities (not managing teammates).
• 13. Additional Projects/Assignments as needed for each divisional area.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Bachelor’s degree is preferred or equivalent education and related training
• 2. Seven years of experience in business functions or relevant experience in third party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
• 3. Strong analytical, problem-solving, and negotiation skills
• 4. Strong relationship management skills
• 5. Strong communication skills, both written and verbal; experience communicating frequently with senior management
• 6. Third party management and procurement experience
• 7. Flexibility to adapt to the needs of various projects and cultures
• 8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• 1. Masters degree in Business Administration, Supply Chain, Finance, or Accounting
• 2. Project Management Professional, Six Sigma, or other advanced education and/or certificates
• 3. Experience with SAP Ariba, RSA Archer, and SharePoint
• 4. Industry Experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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