Centralized Service Administrator

PrairieLand Partners, LLC; McPherson (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

PrairieLand Partners, LLC is seeking a Centralized Service Administrator to professionally facilitate the company’s service admin process and help optimize service department profitability. Reports to the Aftermarket Support Manager.

You will coordinate with store service teams, review orders and timecards, oversee warranty claims, and support sales goals using remote tools to promote inspections and promotions. A high school diploma and knowledge of John Deere EQUIP software are preferred.

Qualifications

• High School Diploma or General Education Diploma (GED) equivalent is required.
• Associate's Degree in a business related field is preferred.
• Experience with John Deere EQUIP software preferred.
• General understanding of John Deere mechanical/technical terms is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Responsibilities

• Pro-actively manage ticket status with location service teams to close tickets quickly and meet service WIP goals.
• Review work orders and quotes to ensure documentation is clear and accurate, labor charges and parts are included.
• Review daily timecard entries and provide insight to improve labor performance and billed hours.
• Maintain data integrity by updating customer profiles with equipment hours and information.
• Oversee the warranty process with pre-authorization and timely claims.
• Support store achievement of sales goals using remote tools to promote inspections and promotions.
• Performs other duties as required to ensure the success of AVE-PLP.

Skills

Customer service

Teamwork

Attention to detail

Urgency

Accounting basics

Communication

Education

High School Diploma or GED

Associate's Degree in business

Tools

John Deere EQUIP software

Job description

Who We Are

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

About Us

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

General Purpose

The Centralized Service Administrator is responsible for professionally facilitating the Company’s service admin process in ways that meet or exceed customer and company expectations and optimize service department profitability. The Centralized Service Administrator reports to the Aftermarket Support Manager.

Why You'll Love This Role

• Monthly incentive opportunities to reward your performance


• Enjoy a consistent schedule - no holidays, nights or weekends!


• Work with a collaborative team in a growing, innovative organization

Essential Functions

• Pro-actively manage ticket status and work with various location service teams to ensure that service tickets are closed quickly and that the company-wide service team meets and exceeds service WIP goals.


• Review work orders and quotes to ensure that documentation is clear and accurate, job codes are properly utilized, and all labor charges and parts are included on the repair order or quote ensuring that they are presented and closed in a timely and accurate manner.


• Work with service teams to review and correct daily timecard entries and provide insight and reports that result in increased labor performance and billed hours.


• Maintain data integrity by updating customer profiles with correct equipment, hours and other information as needed.


• Oversee the warranty process by ensuring pre-authorization, gathering of needed information, submission and follow-up of all warranty and PIP claims in a timely and effective manner.


• Support store achievement of sales goals using remote tools (including phone, video, texting, etc.) to sell customer inspections and promotions.


• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Supervisory Duties

• None.

Knowledge, Skills, and Abilities

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.


• A clear sense of urgency and understanding of the importance this work has on the overall success of the location and Company.


• A positive, teamwork attitude and the ability to work in a fast-paced environment.


• Ability to provide exceptional customer service.


• High level of attention to detail and accuracy.


• Working knowledge of accounting practices.

Education

• High School Diploma or General Education Diploma (GED) equivalent is required.


• Associate's Degree in a business related field is preferred.

Experience

• Experience and proficiency with John Deere EQUIP software preferred.


• General understanding of John Deere mechanical/technical terms is preferred.


• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements / Licenses / Certifications

• Must have reliable transportation.


• Must have and maintain a valid Driver’s License.


• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Working Environment

• Personal Protective Equipment (PPE) as required by the work location.


• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.


• The noise level in the work environment is usually moderate.


• Work may involve long hours and overtime during holidays, weekends, and evenings.

Physical Activities

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.


• While performing the duties of this job, the employee is regularly required to talk or hear.


• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.


• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.