Centralized Scheduling Supervisor

St. Francis Medical Center; Cape Girardeau (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Education assistance

Total Rewards including ETO and退休

Job summary

Saint Francis Healthcare System is seeking a Supervisor to manage daily operations within Revenue Cycle, focusing on Scheduling and Authorization. The role requires independent problem solving, teamwork across departments, and ensuring smooth workflows.

Responsibilities include staff evaluations, interviews, hiring, discipline, and ensuring CMS/Joint Commission compliance. The position may require varied hours to meet business needs and will participate in staff training and system enhancements.

Qualifications

• High school graduate or equivalent required.
• Bachelor’s degree in business administration or healthcare field preferred; comparable experience considered.
• Minimum four years’ experience in a healthcare business office, registration, accounting, scheduling, or related area.
• Experience with CPT, HCPCS, Revenue and ICD codes is a plus.

Responsibilities

• Oversee daily operations of Scheduling and Authorization in Revenue Cycle.
• Conduct performance evaluations, hiring, and disciplinary actions.
• Ensure CMS, commercial payer, EMTALA, and Joint Commission compliance.
• Develop productivity and quality reports for staff and management.
• Lead staff training and cross-train with Registration Supervisors.

Education

Bachelor’s degree in business administration or healthcare related field

Comparable experience in lieu of bachelor’s degree

Job description

JOB SUMMARY

The Supervisor position is responsible for managing the daily operations of their respective area(s). Areas of oversight include but may not be limited to Scheduling and Authorization positions within Revenue Cycle. This position oversees areas in operation 24 hours a day 365 days per year and may be required to work varied hours to meet business needs. This position works well independently solving problems and acts as liaison with others outside the department to create smooth workflows and transitions of information needed for Scheduling/Authorization.

The individual is responsible for completion of employee evaluations, disciplinary action, interviewing, hiring, and termination. The Supervisor is goal-oriented and makes decisions based on the worth and success of each individual involved in the Revenue Cycle. There is responsibility for adhering to compliance with CMS, commercial and third party payers, EMTALA, and The Joint Commission rules and regulations and ensuring compliance.

This position must stay abreast of computer system changes and enhancements as well as assist during implementation and optimization. This position is responsible for staff training and development through in-services, seminars and meetings.

Additional duties include:

-Development and execution of productivity and quality reports for staff use and reporting to Manager.
-This position helps to manage denials, productivity, authorization, scheduling, and follow-up work queues for timely completion to not impede Revenue Cycle.
-Is productive and exhibits excellent work ethic.
-Greater than 50% of the Supervisor’s time will be spent on leadership functions and will assist front line team members as needed to meet departmental benchmarks and goals.
-This individual will be cross trained with the Registration Supervisor(s) to assist as needed.
-Promotes harmonious and efficient intra and inter departmental relationships and delivers quality customer service.
-Adheres to the Mission, Vision, Values and Philosophy of the departments and Saint Francis Healthcare System.
-Constantly works with and maintains restricted or confidential information from many sources within the Healthcare System.
-Constantly works with and maintains restricted or confidential information from many sources within the healthcare system.
-Any and all duties as assigned by Manager and Director.

JOB DETAILS AND REQUIREMENTS

Standard Shift: Monday-Friday 8:00am-4:30pm

Education:

-High school graduate or equivalent required.

-Bachelor’s degree in business administration or healthcare related field preferred. Will consider comparable experience in lieu of bachelor’s degree.

-Experience must be related to healthcare business office, registration, accounting, scheduling, or other healthcare area.

Certification & Licensures:

N/A

Experience:

-Bachelor’s degree or minimum of four years’ experience in a healthcare business office, registration, accounting, scheduling, or other healthcare setting.

-Experience with CPT, HCPCS, Revenue and ICD codes and uses is a plus.

ADDITIONAL INFORMATION

Why Work at Saint Francis?

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12‑bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306‑bed Medical Center , nearly 3,000 team members , and over 300 providers , Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.

You’ll find more than 50 specialties , the region’s only Level III Emergency and Trauma Center , and southeast Missouri’s first Level III NICU. The system’s employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area’s primary care providers.

A Mission That Matters

At Saint Francis, you’re not just doing a job - you’re part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

• Integrity: Doing what’s right, even when no one is watching

• Stewardship: Managing resources wisely for the future

• Faith: Believing in a purpose greater than ourselves

• Hope: Lifting up those who feel discouraged

• Joy: Serving others with a grateful, happy heart

• Compassion: Seeing others through Christ’s eyes

• Excellence: Always striving to be the best

• Dignity: Respecting human life from beginning to end

If You’re Looking to Make a True Impact…

Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards

Our most important asset is our colleagues. That’s why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date

• Saint Francis Medical Services Discount

• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility

• Retirement benefits including SFHS immediate matching

• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation

• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/.

Saint Francis Healthcare System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Saint Francis Healthcare System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In compliance with the ADA Amendments Act (ADAAA) should you have a disability and would like to request an accommodation in order to apply for a currently open position with Saint Francis Healthcare System, please call 573-331-5152 or email us at [e-mail].