Centralized Leasing Specialist

Hunt Military Communities; Alpharetta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hunt Military Communities in Alpharetta, GA is seeking a Centralized Leasing Specialist to support centralized leasing operations under the Revenue Manager and Directors of Operations. You will focus on inbound traffic, respond to leads, and coordinate leasing with the site management teams to drive occupancy.

The role emphasizes customer service, data analysis to improve lead conversions, and collaboration with site leasing teams to optimize occupancy.

Qualifications

• Strong customer service and communication skills required.
• Experience with leasing or sales in a fast-paced environment preferred.
• Familiarity with lead management and CRM workflows is a plus.

Responsibilities

• Maintain responsibility for centralized leasing activities, including generating and handling traffic, assisting applicants, qualifying prospects, and offering homes.
• Provide courteous, professional communication with residents and associates; resolve issues and maintain records.
• Answer inbound calls and classify as prospect, resident, or service request, then respond accordingly.
• Conduct virtual property tours, identify needs, market amenities, and close sales to maintain occupancy.
• Assist prospects with completing applications, verify information, and communicate decisions in writing as needed.
• Perform leasing tasks in software systems and document all prospective residents.
• Monitor call center queues to ensure timely leasing calls and responses.
• Input data into CRM and property management systems, including leads and requests.
• Coordinate home offers, move-in dates, and resident requests with site teams.
• Develop market knowledge from rate trends, economy, and competitor properties.
• Maintain knowledge of each property's product and rental community.
• Prepare daily/weekly reports, move-out inventory, and market surveys as needed.
• Adhere to company policies, Fair Housing, FDA/ADA, OSHA, and housing laws.

Skills

Customer service

Sales experience

Call center experience

Communication skills

Data analysis

Education

High School Diploma or GED

Associate's Degree in Business Administration, Property Management, or related discipline

Tools

CRM software

Microsoft Office

Property management software

Job description

A Brief Overview

The Centralized Leasing Specialist's primary responsibility is to assist in centralized leasing operations for the Hunt Military Communities portfolio under the guidance of the Revenue Manager in collaboration with the Directors of Operations. The responsibilities for this role include focusing on inbound traffic, promptly responding to and converting incoming leads from marketing sources and coordinating all leasing functions from prospective residents with the property management team for the sites they are assigned to. This role involves engaging with prospective residents, providing exceptional service, and optimizing lead conversion rates through effective communication and data analysis. This position collaborates with our site leasing teams, this role will contribute insights to enhance our online presence and drive business growth. This position requires strong communication skills, a customer-centric approach, and a proactive attitude toward achieving lead conversion targets in a dynamic environment.

A Brief Overview

The Centralized Leasing Specialist's primary responsibility is to assist in centralized leasing operations for the Hunt Military Communities portfolio under the guidance of the Revenue Manager in collaboration with the Directors of Operations. The responsibilities for this role include focusing on inbound traffic, promptly responding to and converting incoming leads from marketing sources and coordinating all leasing functions from prospective residents with the property management team for the sites they are assigned to. This role involves engaging with prospective residents, providing exceptional service, and optimizing lead conversion rates through effective communication and data analysis. This position collaborates with our site leasing teams, this role will contribute insights to enhance our online presence and drive business growth. This position requires strong communication skills, a customer-centric approach, and a proactive attitude toward achieving lead conversion targets in a dynamic environment.

What You Will Do

• Maintains responsibility for all activities related to the centralized leasing of homes, including generating and handling traffic, assisting prospective residents with their application process, qualifying prospects, continuous follow-up and offering homes.
• Creates a positive community environment by maintaining professional, courteous, and continuous open communication with associates and prospective residents. Works to quickly resolve resident issues provide leasing support, prepares correspondence to residents as necessary, and maintains accurate records.
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc.
• Works with prospective residents, determines needs and preferences, conducts virtual property tours, and markets property amenities to close sales and maintain occupancy
• Assists prospects with completing their application process. Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed.
• Performs all leasing functions in software systems and completes documentation for all prospective residents.
• Monitors call center call queues to ensure leasing calls are answered and responded to in a timely manner.
• Supports and ensures timely input, proper use, and full-utilization of property management software systems including entering all phone calls, leads, and leasing requests into the CRM.
• Coordinates home offers, move in dates, and prospective resident requests with the site team for all new residents.
• Develops thorough knowledge on property concepts by researching and analyzing current market rates; studying economic, traffic, and population history, trends, and forecasts; investigating and analyzing competitive properties.
• Develops thorough knowledge of each property’s product, as well as the rental community, and surrounding market.
• Performs routine market analysis reports.
• Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed
• Maintains regular daily office hours, ensuring adequate coverage. Agrees to flexible or extended office hours based on the business need.
• Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing.
• Performs administrative functions including but not limited to answering and screening telephone calls; typing and proofreading materials; generating reports, preparing routine correspondence; scheduling appointments; maintaining electronic documentation, files, and records
• Keeps current on communication received from management on company policies and regulatory compliance, and performs duties based on those requirements.

Qualifications

• High School Diploma or GED required.
• Associate's Degree in Business Administration, Property Management, or other related discipline preferred.
• 1-3 years Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers required.
• 1-3 years Previous Leasing experience required.
• 1-3 years Previous experience in Sales required.
• 1-3 years Previous Call Center experience preferred.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
• Strong customer service skills.
• Ability to resolve problems independently and responsibility.
• Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.

Compensation

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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