Centralized Intake Worker

WV Department of Human Services; West Virginia; On-site; USD 42,000 - 64,000; Full time

Job summary

WV Department of Human Services is seeking personnel to serve as frontline responders addressing abuse, neglect, and exploitation of children and vulnerable adults statewide. The role involves handling calls, interviewing in sensitive cases, and coordinating with law enforcement when needed.

These positions require a valid WV driver’s license, strong communication skills, and successful background checks. Overtime and travel may be required, with counties of work Kanawha or Marion.

Qualifications

• Bachelor's degree required.
• No prior experience required.
• Must obtain licensure as a Social Worker within a timeframe set by the agency.

Responsibilities

• Answer and assess incoming calls about mistreatment and abuse of children and at-risk adults statewide.
• Communicate with Child and Adult Protective Service Workers and supervisors when necessary.
• Communicate with law enforcement personnel when citations deem necessary.
• Prepare reports reflecting daily activities.

Skills

Strong communication

Education

Bachelor's degree from an accredited college or university

Job description

Posting Number BSS27CI003-C

These positions perform work as a first line of defense in alleviating the abuse/neglect/exploitation of children and vulnerable adults within the state. These positions receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. These positions are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage. These positions communicate/coordinate with law enforcement if there is an emergency situation. Perform related work as required.

General Description

These positions perform work as a first line of defense in alleviating the abuse/neglect/exploitation of children and vulnerable adults within the state. These positions receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. These positions are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage. These positions communicate/coordinate with law enforcement if there is an emergency situation. Perform related work as required.

Responsibilities May Include, But Are Not Limited To

• Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
• Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
• Communicate with law enforcement personnel when citations deem necessary.
• Prepare necessary reports and records to reflect the employee’s daily activities.

Applicants must possess a valid WV driver’s license, and reliable transportation. Applicants also must have strong communication skills, both oral and written, and maintain detailed case records and extensive documentation. Overtime hours and frequent travel may be required. Successful completion of a background check is required for employment.

Counties of work: Kanawha or Marion county

Position Number(s): 0511P03922

Example Of Duties And Responsibilities

Responsibilities may include, but are not limited to:

• Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
• Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
• Communicate with law enforcement personnel when citations deem necessary.
• Prepare necessary reports and records to reflect the employee’s daily activities.

Minimum Qualifications

Education:

Bachelor's degree from an accredited college or university.

Experience

None.

Note: Applicants hired into this classification must obtain licensure as a Social Worker from the West Virginia Board of Social Work within a timeframe established by the appointing agency. Until licensure is obtained, they may not perform duties that require a licensed social worker under state law or Board regulation.

About The Organization

The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.